Block reviews

3.3

46% would recommend to a friend

(2,106 total reviews)
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Jack Dorsey

32% approve of CEO

27% positive business outlook

Block has an employee rating of 3.3 out of 5 stars, based on 2,106 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Block employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Jan 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Still has decent collaboration between employees, though that is declining.

Cons

Negative turn for the company culture. It's easy to "do the right thing" and be magnanimous when things are going well. The true test of character (for both people and companies) is when things get difficult. Block talks a big game about economic empowerment and valuing its people. But their 2023 layoffs demonstrate that their rhetoric has become threadbare. When they are done with you they don’t hesitate to discard you with little to show for it. Layoffs are a fact of life. But decent companies treat their people decently, even when those people are on the way out. Yes, the odds of you getting laid off are slim. But Block’s recent stingy exit packages are not consistent with their past. It is indicative of a cultural shift away from valuing people. Here is a table of the relative size of exit packages compared to the company’s size (a measure of the depth of their finances). The data are normalized so Block = 100%. Block, Market cap = 100%, Exit package = 100% Stripe, Market cap =125%, Exit package = 375% DoorDash, Market cap = 63%, Exit package = 288% Plaid, Market cap = 34%, Exit package = 325% Lyft, Market cap = 10%, Exit package = 325% Coursera, Market cap = 5%, Exit package = 341% “Exit package” includes the notification period (period where you are no longer working but still on the payroll), any stock vested or bonus paid after notification of layoff, and severance. Naturally, Block’s package also pales in comparison to those of larger companies. Salesforce's severance was 6x Block's, Alphabet's was more than 4x, and Meta's was 3.5x Block's exit package.

2.0
Mar 19, 2015

Grew too big and has rewarded mediocrity

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- still a fairly transparent company despite the aggressive growth - many small, disruptive products that are performing phenomenally, i.e. Capital - great food, benefits, etc.

Cons

- grew way too fast, making tangential acquisitions and not making substantial progress on our core product - still unable to shake the perception that we do more than the "little plastic credit card reader" - feels like working at a slow incumbent, with smaller and more agile competitors carving off pieces of our business they can focus completely on and do better - overinflated valuation ($6B+) that renders stock options of very questionable worth - frivolous spending on ridiculously fancy office space build-outs, expensive food, etc.; not what you want to see as an owner of the company - morale crushed every time a product is spun down, most recently Wallet and Order; not sustainable, and makes everyone question what executive guidance led us down these expensive forays in the first place

1.0
Feb 9, 2022
Recommend
CEO approval
Business Outlook

Pros

I met some great coworkers here.

Cons

Compared to their peers, Block pays below average. Their refreshers are roughly around 5-15% instead of the standard 25% of your initial offer. I know people who got $6k/yr grant as a refresher vs the expected $20k+/yr grant as a refresher (for their respective level). Block's culture is rampant with alcoholism and cliques. When we were still in the office, they had a weekly meeting on the rooftop where all the "old guard" (actually what they called themselves) would grab a beer and drink. They were all white males and not very inclusive of others. Managers were also especially bad about this - they would regularly skip meetings with people to go out to the Market for a beer run and drink with one another during company hours. Register and Cash are fighting with one another internally - Cash keeps cannibalizing the rest of Block by literally poaching other Block employees (sometimes to the point of starting the poaching right after someone joins Block). The company also has a history of rewarding Nepotism. People who have tenure or have special connections continue to be rewarded despite not delivering results. Managers are able to make up metrics and lie about their directs. They also don't undergo training and several managers contribute to an abusive culture. HR isn't there to help you - they will only cover for the manager.

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Block Response
4y
Thank you for sharing your experience with us. At Block, we aim to create an environment where people can join, grow, and thrive professionally. To that end, we encourage a creative, diverse, and supportive work environment. If you would like to share additional information and feedback, please contact us at glassdoor@squareup.com and we will take appropriate action.
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