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Blue Compass RV

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Blue Compass RV reviews

3.8

66% would recommend to a friend

(191 total reviews)
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Jon Ferrando

80% approve of CEO

65% positive business outlook

Blue Compass RV has an employee rating of 3.8 out of 5 stars, based on 191 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Blue Compass RV employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

191 reviews
1.0
Jul 26, 2024

Truth be told

Recommend
CEO approval
Business Outlook

Pros

Unfortunately there is not a lot of pros in this industry or with this company in this particular field.

Cons

This is a company focused primarily on financing. They make their money from financing and do not care for the service of RVs in their treatment of the men and women who deal with all the issues. When numbers are low upper management asks techs to lie, cheat and steal to make up for loss of revenue. You are asked to find "issues" or make them up in order to acquire more warranty or customer pay hours. Customers issues are not fixed, they are simply slap some paint on the pig and get it out. The service and sales teams are given tools (computers, phones, printers, etc) in order to complete their jobs fully. The techs are given a baseball hat and a few work shirts/tshirts. All tools, safety equipment, footwear, etc in order to do daily tasks the techs must be supply all their tools. Upper management has too much control on labor hours, as they can decide if and when you get paid for "x" job. They can also back flag your work at any time. What I am getting at is this company has zero corporate structure for their techs and see's them as replaceable.

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Blue Compass RV Response
1y
Thank you for sharing your experience with us. We're sorry to hear about your concerns, and we take feedback like this very seriously. It's important to us that all of our technicians, feel valued and supported. Your comments about the challenges in the service department and the treatment of staff are not reflective of the standards we strive to uphold. We are committed to addressing these issues and working towards improvements in these areas. If you would like to discuss your experience further, we welcome the opportunity to learn more and take steps to make things right. We appreciate your time with us and your contributions to the team.
1.0
Jul 10, 2024
Recommend
CEO approval
Business Outlook

Pros

- There is money to be made, you can make +$20k in January at Rv shows. - They sell quality point Rvs - the building is beautiful but doesn't match the lack of technology the business has.

Cons

- Management only drives qualified customers to the sales person that is performing. If you get into a rabbit whole for 1month they just wait for you to quit. - The salespeople are encouraged to steal the other's sale. Managers can steal your sale and nothing happens. - It's 100% comm. and has a draw, if there are service issues to be done on the sold RV, the value comes off your commission! - The service team isn't driven to fix all problems, sometimes encouraged to leave something that makes the customer come back and pay for service. - You have to learn about the Rvs on your own, sometimes some help from colleagues, but the rest is watching RV reviews on Youtube - This was the place I got to know what NEGATIVITY means - Nobody smiles in that place - don't have 401k - All white people - Encouraged to go everyday to work, the store is open 7 days a week, wont have a fixed time to leave for the day.

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Blue Compass RV Response
1y
Thank you for sharing your detailed feedback. We appreciate you highlighting the earning potential and the quality of our RVs. However, we're concerned to hear about the challenges you faced, particularly regarding the work environment and sales practices. Your comments about competition and the need for better teamwork are noted, and we recognize the importance of creating a supportive and positive atmosphere for both associates and customers. We're also sorry to hear about your experience with training and the service department. These are areas we take seriously and will be looking into further to ensure improvements are made. We value your insights and will consider your advice as we work on enhancing our company culture and operations. Thank you for your time with us, and we wish you all the best in your future endeavors.
2.0
Apr 18, 2024

To Whom It May Concern:

Recommend
CEO approval
Business Outlook

Pros

Coworkers who have stayed and tried to "stick it out" since their small dealership got bought out are there to reminisce about how great of a workplace we used to have.

Cons

I feel compelled to write this to let someone know what the reality of this workplace is before they decide to change the trajectory of their career by taking a position at any Blue Compass RV location. Take a look into what Auto Nation did to the auto industry and you'll understand more about what's happening to the RV industry and at Blue Compass RV. The offices of once small family owned and local RV dealerships are now filled with with posters of corporate buzz words proclaiming "core values" and large pictures of the CEO's face on the wall to paint a pretty picture of what this company should be. I have to give credit where credit is due: their marketing team has done a spectacular job with their online display of company culture and comradery, but that is only true for their corporate leaders. It's far from the reality of the employees who actually work within the dealerships who've experienced constant pay changes (read: cuts) across almost all departments and little support from upper management who have effectively burned out trying to keep up with the constant changes in policies and high turnover rate since the corporate takeover began. For sales in particular, a glitchy CRM program that is micromanaged and misappropriates leads makes the day to day frustrating enough. Constantly changing commission pay plans, each one results in decreasing your earning potential. They recently switched to a draw system, which they spin as a positive, but in a seasonal industry like ours it feels like a trap door going into winter. This happened less than 3 months after their last pay plan change which increased the cost line on each unit, making it more difficult to hold gross and near impossible to match and compete with other nearby dealers who carry the same lines. On top of that, your commission will often need correcting so understand the most current play plan and keep a close eye on each of your deals to know what you're owed. I can only imagine what's coming down the pipeline next. If I had to guess, they'll flood the floor with more salespeople just like Camping World.

Viewing 40 - 42 of 191 Reviews

Glassdoor has 192 Blue Compass RV reviews submitted anonymously by Blue Compass RV employees. Read employee reviews and ratings on Glassdoor to decide if Blue Compass RV is right for you.