Blue Ridge Communications reviews

You can't take the company truck home. NCTI tests are mandatory. Very little room for advancement since its a union shop. Benefits leave a lot to be desired. Must pay for company boots. When you first start you must work Monday-Friday 12:30 pm to 9pm until a spot on dayshift becomes available or you complete all NCTI courses and pass certification tests. When you work 12:30 - 9pm they can really keep you there until 10pm or later. Only one on call guy per week for the whole system that you work in. Company requires you to wear pants even in the summer in attics. Cant have any visible tattoos. Only one piercing allowed per ear.

Training on the phone could be better Parking is difficult to come by Not very easy to reach a manager most of the time Only 1 call center: not enough reps to handle call amount Not enough restrooms (1 stall per gender per floor) Not enough departmentalizing: customer service reps handle ALL customer issues including billing, upgrading, downgrading, installations, transfers of service, customer retention, selling/upselling, escalations, troubleshooting, and more No separate department for cable, internet, and phone issues. CSRs handle all of them.