Blue Ridge Communications reviews

One of their weak links is their obsession with local origination. That local channel is by far the most expensive channel in their lineup. While the customers, in both of the small systems I managed did not have local origination, they still paid the same monthly fee. Corporate management left a few individuals control how funds were spent; and much of that was being wasted on unnecessary items. For instance: spending $100k on a construction truck and they did very little of it; is was subbed out. Buying whole new amplifiers and only using a few parts inside them. The engineering people out of the Lancaster system were a joke; they knew very little on designing a cable tv system (just wasting a ton of money). All the supervisiors of that system were given a slice of pie to spend. Much of it just wasted. Had the funds been controlled better; monthly service fees could have been 10-25% less. Due to the higher monthly fees, customers began to explore other options such as satellite tv. Although they pass considerably more homes than ever; they customer base has been steadily eroding over past 15 years.

Training on the phone could be better Parking is difficult to come by Not very easy to reach a manager most of the time Only 1 call center: not enough reps to handle call amount Not enough restrooms (1 stall per gender per floor) Not enough departmentalizing: customer service reps handle ALL customer issues including billing, upgrading, downgrading, installations, transfers of service, customer retention, selling/upselling, escalations, troubleshooting, and more No separate department for cable, internet, and phone issues. CSRs handle all of them.