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Booker reviews

3.6

71% would recommend to a friend

(162 total reviews)
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Josh McCarter

85% approve of CEO

55% positive business outlook

Booker has an employee rating of 3.6 out of 5 stars, based on 162 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booker employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

162 reviews
1.0
Apr 22, 2014
Recommend
CEO approval
Business Outlook

Pros

-Most of the other sales people were great, and fun to work with -Ping pong table.......but they got rid of that -Beer every Friday, but it's usually warm and foamy and no one seems to care -It didn't really seem like they cared whether you actually hit your call numbers every day -Free food for sales team on the last day of the month

Cons

-Promotions are few and far between -Compensation is average but they change the quota structure too frequently which makes things more complicated than they need to be -The product FREQUENTLY crashes leaving your customers, who rely on the software to run their business, out to dry -Every sales person is either looking for another job or should be -If you do not meet your quota you are put on a "performance improvement plan." Basically, there is no plan and you should spend your last month looking for another job -There have been many attempts to find a new vertical to launch the product in, but most have fizzled out quickly leaving the sales team to keep calling Salons and Spas that have already been over pitched on similar products -Implementation of the product is a nightmare and often results in losing a client at the expense of the sales rep -Training consisted of a week of listening to other reps make cold-calls, learning about the product, and sitting in on demos of the product, which are usually conducted by reps who had only been there a couple months -When you first start, they give you a bunch of pretty decent leads that you kill yourself trying to set up a demo with them, but then you pass it off to someone that has been there longer than you and you get something like $10 if they close. -Don't really know why I got business cards for a phone sales job -Most of the time the leads we got were straight out of the Yellow Pages and the customer wouldn't even have a website -The sales team managers were usually reps that were very good when they were selling, but terrible at managing people -There isn't really any camaraderie between departments, and I often wouldn't even recognize people from the other floor -Often times managers would come in visibly hung over or would not come in that day because they were hung over, and then they'd give us a hard time for being sick -We were given a lot of vacation time that we could never use because our managers would give us a hard time about it -There seem to be a lot of bogus reviews of this company on here. Anyone that says they can't think of one thing they dislike about their job is kidding themselves

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Booker Response
12y
Thank you for your feedback. You will be pleased to know that Booker has made a great many changes to their operations. In an effort to improve our sales department, we have hired an in-house, top notch sales trainer. Our reps now have not only an intensive product orientation but a continuous soft skills training program within the sales department. We have also revamped our entire Marketing team. We are focused on providing our reps with the best leads in both existing and new verticals. In an effort to improve team spirit and cross-department mingling, we have increased our fabulous FUN Committee events, including team building activities such as our new Summer Olympics or social activities like our "Wine & Cheese, Please!" events. Booker is always striving to make our employees love coming to work!
5.0
Jan 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Booker is a growth-stage company, which means there are plenty of opportunities to wear multiple hats and directly add value to the business. The company has some really exciting strategic initiatives ahead of it, and employees are encouraged to take on more responsibility for driving their success. The office culture is fun, my colleagues are a pleasure to work with, and management has a clear vision for the company's future.

Cons

As with any startup, some processes aren't always clearly defined. However, this presents an opportunity for employees to help determine the path forward.

1.0
Nov 9, 2016

Sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are not very many benefits to working here.

Cons

The company is barely scraping by and hiring and firing people in all departments to try and improve sales numbers. The truth is the product is sub-par to the competition (that is actually in the same building!). Goals are ridiculous, leads are terrible and leadership is clueless. So many better SaaS companies in the valley to work for!!!!

Viewing 13 - 15 of 162 Reviews

Glassdoor has 164 Booker reviews submitted anonymously by Booker employees. Read employee reviews and ratings on Glassdoor to decide if Booker is right for you.