Is Booking.com a good company to work for as a Operations Advisor?

Operations Advisor professionals working at Booking.com have rated their employer with 4.2 out of 5 stars in 97 Glassdoor reviews. This is a higher than average score with the overall rating of Booking.com employees being 4.1 out of 5 stars. Search open Operations Advisor Jobs at Booking.com now and start preparing for your job interview by browsing frequently asked Operations Advisor interview questions at Booking.com .

Does Booking.com pay Operations Advisor employees well?

Operations Advisor professionals rate their compensation and benefits at Booking.com with 3.9 out of 5 stars based on 97 anonymously submitted employee reviews. This is 7.4% worse than the company average rating for salary and benefits. Find out more about Operations Advisor salaries at Booking.com.

How happy are Operations Advisor professionals working at Booking.com?

92% of Operations Advisor employees at Booking.com would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Operations Advisor professionals have also rated Booking.com with a 3.9 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.0 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (492) , Customer Service Specialist (400) , Customer Service Executive (264) , Account Executive (230) , Software Engineer (181) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 630 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 582 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 539 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 526 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 376 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 477 reviews)); "Bad managers are very bad" ((in 258 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "No career opportunities in Zagreb" ((in 71 reviews)); "• Blatant Favoritism within the office" ((in 61 reviews))

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Booking.com Operations Advisor reviews

4.2

92% would recommend to a friend

(97 total reviews)

Glenn Fogel

34% approve of CEO

92% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.5

Career opportunities

Operations Advisor employees have rated Booking.com with 4.2 out of 5 stars, based on 97 company reviews on Glassdoor. This indicates that most Operations Advisor professionals have an excellent working experience there. Booking.com is rated in line with the average (within 1 standard deviation) by Operations Advisor professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

97 reviews

3.0

Dec 18, 2024

Lack of support for new starters

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Great to build customer service experience, and dealing with really difficult customers

Cons

Training was done remotely in a group of 20+ people. Not a lot of 1-2-1 training which made asking for help quite nerve wracking. After completed training I was put live on the phones while my manager went on annual leave. As it was fully remote I had to essentially message other teams managers for support. Customers would swear at you over the phone and latet be rewarded with discounts by managers to calm them down. Wrap-up time for calls would be monitered and questioned if deemed too long.

5.0

Oct 24, 2024

Good work environment

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Lots of support and training available

Cons

Maybe more support for working up in company

3.0

Sep 16, 2024

Salary update

Sales advisor

Recommend

CEO approval

Business Outlook

Pros

Mulitinational staff , can meet people from around the world

Cons

Management never listens to staff

Booking.com Response

Thank you for sharing your experience after almost a decade at the company. We are glad to hear that you enjoyed meeting and working in an international workplace environment. However, it is unfortunate to hear about your experience with the management. In a period of growth and change, we are doing our best to provide our management team with the right tools for continuous improvement. Please know that your feedback is valuable to us. Wishing you all the best with your next career move. The Booking.com team

Viewing 4 - 6 of 97 Reviews

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Booking.com Operations Advisor reviews

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Lack of support for new starters

Good work environment

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