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Booking.com

Part of Booking Holdings

Engaged Employer

Booking.com reviews

4.1

80% would recommend to a friend

(1,119 total reviews)
avatar

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Ratings by demographic groups

Reviews by job title

1K reviews

Reviews about "Culture"

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2.0
May 22, 2019

Hopefully it has gotten better

Customer service executive
Recommend
CEO approval
Business Outlook

Pros

Clean and bright work environment Lots of cheerful people Cool company culture Free fruits and veggies

Cons

Low pay (was very low when I was there but may have improved) Not a lot of career opportunities when I was there One of the worst contacts was regarding overbookings, which was a horrible process for both the agent and the customer. Literally would take hours and would hurt your numbers. Do not be a "backup" for a language, got a $0.25 raise but all of my contacts were for my backup language because of lack of coverage. Should have been paid the higher rate as a full time for that language.

4.0
May 21, 2019

Impressions After About Four Months

Customer service partner specialist
Recommend
CEO approval
Business Outlook

Pros

-competitive pay and bonuses. -health, dental, vision insurance.

Cons

-Information is constantly changing to the point expectations can be unclear. -Lack of communication on important HR-related procedures. -Favoritism among Team Leaders. -Micromanagement.

1.0
May 8, 2019

Booking seems like a great company, just not in Mexico City.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

+The ''booking benefits.'' +You will surely meet a handful of nice people. +Visiting other offices shows the potential Booking has as a company.

Cons

-Promises made during recruitment-process are not adhered to. -Salary is well below industry standard. -Very limited growth opportunities. -Management is immensely unprofessional. For example some managers did not speak proper English (when they should). Managers also give employees the instruction to not speak with HR. Favoritism is a real issue. -Compensation and career growth are almost entirely based on subjective manager views, with very little importance given to the achievement of factual targets, numbers and KPIs. -Employees' concerns are never listened to. -An infantile obsession with ''Essential Elements,'' where managers give feedback on personality and attitude traits, which are completely irrelevant for certain roles.

Viewing 838 - 840 of 1,119 Reviews
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