A Mixed Bag Experience with Room for Improvement
Pros
-The company offers a generous 15-day PTO policy. - The CSR team is dedicated and hardworking, managing their loads diligently.
Cons
- Management's approach to handling employees lacks empathy and professionalism. - Incompetent CSR manager who micromanages and fosters a toxic work environment. - Lack of proper training and support for new hires, leading to dependency on colleagues. - PTO allocation is unfair for employees hired mid-fiscal year. - Public scolding and bullying for minor infractions like bathroom breaks. - Micromanagement is rampant, with redundant layers of oversight. - Medical emergencies are met with insensitivity and disregard for employee well-being. - Continuous monitoring during customer calls creates undue stress and hampers performance.
