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      Box

      Engaged Employer

      Box Customer Success Manager (CSM) reviews

      2.3

      10% would recommend to a friend

      (6 total reviews)
      avatar

      Aaron Levie

      60% approve of CEO

      10% positive business outlook

      Ratings by category

      4.8

      Compensation and benefits

      4.1

      Work/Life balance

      3.2

      Diversity & inclusion

      2.4

      Culture & values

      2.3

      Senior management

      1.3

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      6 reviews
      5.0
      Jul 13, 2023

      Working at Box is a DREAM

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      - they treat you like an adult, it's flexible and you're empowered to manage your own diary - everyone is unbelievably friendly, you feel like part of the family from day one, and there are lots of community events/groups to get involved in - the company values are actually REAL and not just some nice words on a website - solid career progression steps - great management and leadership who actually listen

      Cons

      - the ramp up is very comprehensive but possible a little too slow, lots and lots of training before you get stuck into role

      4.0
      Dec 12, 2022

      Great all around company

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Box combines quality culture with fairly interesting work and good leadership. We were one of the few companies I knew to not do layoffs in late 2022. All exec teams have some degree of aloofness, but I see it far less at Box than other companies. Most managers are good in GTM teams, some are truly stellar Our hybrid work policy is excellent - little to no pressure to come into the office, but always available

      Cons

      - some legacy processes take a while to get rid of - cross team communication has room to improve

      Viewing 4 - 6 of 6 Reviews
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