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      Box

      Engaged Employer

      Box Customer Success Manager (CSM) reviews

      2.3

      10% would recommend to a friend

      (6 total reviews)
      avatar

      Aaron Levie

      60% approve of CEO

      10% positive business outlook

      Ratings by category

      4.8

      Compensation and benefits

      4.1

      Work/Life balance

      3.2

      Diversity & inclusion

      2.4

      Culture & values

      2.3

      Senior management

      1.3

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      6 reviews
      2.0
      Apr 1, 2026

      Declining Rapidly

      Customer success manager(csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits except 401k lack of matching and pay is on par with market

      Cons

      No raises, no promotions unless you are in office, sales drives everything and all other departments are treated like less than equal "assistants" at best. "We all are sales" is the motto but they do not compensate the other teams for selling but holds them accountable for missing metrics.

      4.0
      Apr 4, 2024

      WLB > Career Progression

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Box has the best culture of any company I've ever worked for. There is an intentional focus on bringing employees together and everyone is willing to share their experience with other teams and help out where they can. There is also a decent focus on ensuring employees can balance their personal life while still enabling each other to get their best work done.

      Cons

      While there are opportunities for advancement and changing roles/departments, the requirements/ability to do so can be difficult and often times will depend on your team and management chain.

      3.0
      Apr 4, 2024

      Presents cool. Sales culture. Big Promises, Questionable Delivery

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some really high performers working at this company. They are driven, enthusiastic, smart, and come from all backgrounds

      Cons

      Very sales-like culture. Extremely competitive, toxic positivity, shoestring budgets all around, leadership seems deaf to front-line employees' claims for better work balance, greater focus on core functions, and lack of advancement for hard work. Employees are spread very thin and under appreciated when it comes to merit increases and promotions.

      Viewing 1 - 3 of 6 Reviews
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