4.0
Mar 28, 2017
Leadership gaps in Customer Success
Former employee, more than 3 years
Redwood City, CA
Recommend
CEO approval
Business Outlook
Pros
Box is an amazing company. Being there for a few years there's a lot to celebrate: - great work/life balance -there are a lot of processes in place to make your jobs better/make you more efficient -the company is constantly evolving, which usually means improving - free lunch/dinner - good perks and benefits - although by not means the best for the valley
Cons
Customer Success leadership has definitely taken a turn for the worse. Certain people have been there too long to care, and so they literally do nothing as other veterans RUN out because of bad leadership decisions. Furthermore, CSMs are severely underpaid for the valley.