BoxLunch reviews

3.3

58% would recommend to a friend

(465 total reviews)
avatar

Steve Vranes

52% approve of CEO

35% positive business outlook

BoxLunch has an employee rating of 3.3 out of 5 stars, based on 465 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BoxLunch employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

465 reviews
2.0
Feb 24, 2023
Recommend
CEO approval
Business Outlook

Pros

My coworkers were the only thing that kept me at this company. That and the employee discount was pretty good.

Cons

The pay, while I was employed there, was pretty awful. I worked through the COVID-19 pandemic (in a skeleton crew of only management for the first couple of months of reopening) dealing with some pretty awful and belligerent customers who refused to take pandemic store policies seriously, extra cleaning tasks throughout the day, and, of course, the regular everyday store operations. In the late winter/early spring of 2021, our district manager informed us that management was being given a bonus for our hard work and dedication during the pandemic... a 2% bonus. So instead of making $11.00/hr I would be making $11.22/hr. So by the end of a typical 8-hour shift, I could look forward to bringing home an extra $1.76. My point is that the pay was crappy and you have to love the job if you want any chance of being happy. Since I left, I've heard that they increased the starting wage for associates (which was minimum wage), but only after they weren't able to get anyone to work.

2.0
Dec 6, 2022
Recommend
CEO approval
Business Outlook

Pros

the company offers health benefits to associates. i believe what they offered for my hourly pay was fair for the position i was hired for.

Cons

Corporate is extremely controlling, from how you dress to merchandising to how you interact with your fellow employees. Corporate is stingy with hours and doesn’t allot enough time/hours for their staff to properly organize their backstock or clean their stockroom properly. They throw defective product in the dumpster to be put in a landfill and said you’ll be fired if you do otherwise. And they make sure to destroy functional product before tossing it to keep divers from getting anything. Even though they’re owned by Hot Topic they don’t want you do look like you work for HT. Want you to dress preppy or like you are at a disney store. no unnatural hair or piercings allowed. no black clothes. no funky belts. no lanyards?? (they’re “too hot topic”). Corporate does not want you to get to know or befriend your fellow workers and will fire you for doing so. This creates poor morale at work and the feeling that everyone hates each other. The product is over priced, they even sell the same merchandise that is available at Hot Topic but charges 10$+ more for the same EXACT product. They only carry the bare minimum anime and gaming selection, only getting product for the most popular titles, and do not cater to the core community whatsoever. at least 50% of the product is disney merchandise. They have the clipboards to write what fandoms to carry but they don’t mean anything, because they will only carry merch for specific titles, which i feel is misleading to the customer. Corporate expects you to sign every single customer up for their rewards and encourages you to mislead people about why we’re taking their information and sign people up without their consent. They reprimand associates for not pushing the rewards on customers that don’t want to sign up. Corporate wants us to focus on medallia reviews, which often complain about ease of check out being a problem, but then expect us to also be pushy about the rewards. The poor employees are made to track the subtotal of every customer they don’t sign up for the rewards to send to corporate. Managers are scheduled to be on the sales floor but there’s nothing to do for 80% of your day. You’re standing around folding shirts as management. Regular associates are just cashiers most of the time and are expected to just stay and stand behind the register their entire shift. Employees only get 30 minute lunch breaks even if working a 8+ hour shift. Our store was understaffed and not given enough hours to get workers to stay. there is often single coverage in the mornings with no cameras in the store, which i believe is a HUGE safety issue. Lastly the product we sell is often low quality novelties that you’d be much better off buying elsewhere and from more reputable places. Product is often pulled from the floor for “legal issues” which is extremely questionable. I would not recommend working here.

3.0
Oct 18, 2022
Recommend
CEO approval
Business Outlook

Pros

You get experience in working with different types of people in different situations.

Cons

Pay is low, minimum benefits are offered.

Viewing 55 - 57 of 465 Reviews

Glassdoor has 471 BoxLunch reviews submitted anonymously by BoxLunch employees. Read employee reviews and ratings on Glassdoor to decide if BoxLunch is right for you.