Bread Financial reviews

4.2

83% would recommend to a friend

(1,719 total reviews)
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Ralph Andretta

91% approve of CEO

82% positive business outlook

Bread Financial has an employee rating of 4.2 out of 5 stars, based on 1,719 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Bread Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Mar 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Benefits- medical, vacation, 401k. There is also schedule flexibility in emergency situations.

Cons

As a customer service associate you deal with a lot of angry and abusive customers, you are expected to take the abuse with a smile. The company has implemented a program that entitles customers (including the before mentioned abusive customers as well as their family or anyone they share an email with) to evaluate whether or not you are doing a good enough job, and you can be reprimanded and fired based on these surveys. The surveys do not include specifying information indicating who the customer spoke to and they have 10 days to complete it. Over 50% of the time the result of the survey has nothing to do with the interaction that customer has with you, however you are expected to accept the bad survey even if it isn't about you. Its unfair and often prevents people from making bonus. You can follow all guidelines, laws and requirements by the company but if the customer doesn't like what you say- you just won't have a job. Not only that but department managers are completely oblivious to real issues faced by associates, they have a "talk off" for every concern and make you feel like its JUST you... it causes high stress and declining respect for management decisions. You also have to sell a horrible product that a majority of customers have no interest in and find annoying to listen to (that effects the survery they take as well) .This is an incredibly high stress company to work for.

2.0
Mar 29, 2015
Recommend
CEO approval
Business Outlook

Pros

Good salary, pays well above average in the industry

Cons

The systems and practices are well behind the times. Very little to no system integration, follow up or forward thinking. The middle management is treated like front line employees with a very strong 'Do what I say, not what I do'. They do not develop middle management unless you are a favorite by upper management. Questioning or suggestions to anything other than what is being handed down will result in segregation and not being on the "favorite" list.

2.0
Mar 28, 2015

Proceed with caution

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- The company growth is tremendous and the resulting bonuses were generous the past few years - CEO is highly personable and makes himself very visible to associates at offices across the U.S. through frequent "road show" meetings - Ability to buy company stock at a discount is a nice benefit. The stock has appreciated immensely, and if it continues to do so you can profit pretty well.

Cons

- Over the last seven years or so, the culture at my office evolved to a strange place where it felt like there were high school cliques being driven by senior leadership. I understand the need to dress professionally for work, however in certain roles if you weren't dressed up in the latest-greatest fashions and accessorized to the hilt you weren't considered 'Alliance Data branded' by management. This could contribute to your career going nowhere. - The work life balance was very poor over the majority of my nearly 15 year career. With company growth came the constant need to deliver work for new clients in very difficult time frames. Also, some large existing clients have demanding work cultures that in turn can drive a very demanding work culture at Allliance Data. If you happen to you service these particular client accounts, be prepared to work long hours. It's reasonable to expect that at times work will be busy and extra hours are needed, however, in my experience it was an almost constant expectation. - Mass company layoffs were handled with little sensitivity. My co-workers received no individual advance notification that their jobs were being eliminated in a re-organization. Impacted associates learned they were being laid off on day of termination. It was very disconcerting to watch co-workers toiling away at their desks one moment and then literally escorted out of the building the next because they had just learned their jobs were eliminated. I understand that jobs sometimes need to be eliminated in the corporate world, but there are much better ways to execute layoffs. This event said a lot to me about the leadership culture.

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