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      Bread Financial

      Engaged Employer

      Bread Financial reviews

      4.2

      83% would recommend to a friend

      (1,718 total reviews)
      avatar

      Ralph Andretta

      91% approve of CEO

      82% positive business outlook

      Ratings by demographic groups

      Bread Financial has an employee rating of 4.2 out of 5 stars, based on 1,718 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Bread Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      2K reviews
      1.0
      Mar 21, 2015

      Working at Alliance Data

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training was beneficial and lasted 4 weeks. Benefits and vacation/sick time was offered at a reasonable time of employment. Nice facility with some perks......assistance if your car wouldn't start or if your tire went flat while at work. Cafe was okay with reasonable prices but if you work later hours or weekends not available.

      Cons

      Took between 80-120 calls per day with no break in between calls. There seemed to be a revolving door with call center associates because dealing with the screaming and irate customers on a daily basis is very taxing. Management VERY aggressive with listening to your phone calls and not so kind with their "observation" of your calls. They speak of a bonus offered but to make the cut for this supposed bonus is basically out of reach. Having to ask or sometime plead to use the restroom during your time on the phone could get tiresome and exhausting. The pay starts at $14.05 per hour with a shift differential if you work weekends. If you do not mind being told when to eat, use the bathroom and can handle being told EVERYTHING to do during the day maybe this company is for you. VERY political, you have to learn to work the system and the people very quickly, I would suggest day one and learn to network VERY quickly or you will be just another forgotten number. Be ready to be screamed at and cursed out during 50% of your calls.

      4.0
      Mar 9, 2015

      Great place to work.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome incentives, and pretty easy to hit as well. Everyone is very friendly, and anyone is willing to help if you have questions. Time off is good. 2 weeks off every 6 months, but that means no sick days. Pretty easy to take 3 hours off a week if you need and then make up within that week as well.

      Cons

      Training is lacking for new hires. Not enough information is given for new hires. You have to rank really well to get a new schedule, and to request time off. You are sitting there for 8 hours so bring something to do when you get slow.

      2.0
      Mar 7, 2015

      They treat you like a Machine.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits. Good pay. Leadership WAS good in that it was personable but now they are very strict, by the book and talk to you much like they are machines.

      Cons

      Requires you to adhere to exact schedule which they call "adherence". Only goes by the book without regard to human factors. They expect you to remain on the phone up to the very minute but the human body doesn't always go by a time clock. They expect you to get off the phone with the customer at the very minute you are suppose to take a break, but do not allow you to put your phone in personal a minute or 2 b4 that time so that you can abide by it. Takes advantage of the elderly because of due dates and charges excessive late fees. The benefits are good but after a while it wears on you to have to make people happy who are essentially being screwed because of bank manipulation tactics. They offer a bonus to those who do meet the metric requirements, however, they approach it as though you were some kind of machine and if you don't meet it because of going over on a phone call or because you and to go to the bathroom between breaks you lose. If you had to stay on the phone with a customer past your break time you pay for it by losing your bonus that month even though you are doing your job.

      Viewing 1588 - 1590 of 1,718 Reviews
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      ReviewsBread Financial reviews

      Glassdoor has 1,787 Bread Financial reviews submitted anonymously by Bread Financial employees. Read employee reviews and ratings on Glassdoor to decide if Bread Financial is right for you.