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      Brightree

      Part of Resmed

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      Brightree reviews

      3.4

      60% would recommend to a friend

      (188 total reviews)
      avatar

      Matt Mellott

      91% approve of CEO

      58% positive business outlook

      Ratings by category

      3.7

      Work/Life balance

      3.5

      Culture & values

      3.5

      Diversity & inclusion

      3.5

      Career opportunities

      3.4

      Compensation and benefits

      3.3

      Senior management

      Brightree has an employee rating of 3.4 out of 5 stars, based on 188 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightree employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      188 reviews
      1.0
      Jul 29, 2015

      Very high turnover rate

      Senior software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The good thing is that there isn't much on-call for developers and the hours aren't horrible.

      Cons

      There have been seven developers leave in 2 months. 65% of development resources are being allocated to a part of the system written in 20 year old code written in classic asp and vb6 with a backend that consist of sql server 2005 running in 2003 compatibility mode. The system is built on 20 years of patches. Some managers treat developers like children. They go off in uncontrolled fits yelling and cursing at developers...slamming keyboards and in a constant state of hating everything. The morale here is the lowest of a development department I've seen in my 15 years of development. There appears to be a mass exodus of development talent that seems to be just beginning. They are using off shore development resources from Vietnam and some off shore teams from India that most in the development department aren't aware of because they are trying to keep it hush hush and for good reason.

      avatar
      Brightree Response
      10y
      It is unfortunate you felt you were not treated with respect. We wish you had shared your concerns with leaders in the organization who could have helped. Turnover is not as you represent – but as with most companies in the technology space, we do see movement of “high demand” employees. We did lose 3 developers for valid reasons, but not 7 you mention. The “code base” you referred to was inherited through a strategic acquisition 2 years ago and the allocation of resources you mentioned should refer to the entire product suite. Not the “old code.” In fact, the majority of the effort is focused on modernizing this product suite. Late last year we released the first native iPad point-of-care app to industry. Early this year we introduced a new Private Duty module. All of these products are built with leading edge tools on modern platforms. By the end of 2016 the entire suite we inherited will be substantially rebuilt. Of course while this transition is occuring we must maintain the old code and allow our customers a reasonable amount of time to migrate to the new. And for the record, we do not have developers in India. Thanks for your feedback
      5.0
      Jul 9, 2015

      Great Company Great Solutions Commission Plan

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Solutions are wonderful, commission plan is awesome.

      Cons

      distance to office couldn't work from home

      avatar
      Brightree Response
      10y
      For the team members who have dedicated themselves to sales, account management, and market development positions, the commissions are indeed awesome! We do hear what you're saying about working remotely, and know that it can work in certain circumstances. While we do believe that there is a synergy that is created when everyone is under one roof, we will continue to explore telecommuting as an option.
      5.0
      Jun 22, 2015

      Amazing Technology Providing Excellent Service to Customers

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've been in technology for more than 15 years and i've never worked in an environment where the solution is such a great fit and provides such a great value to the customers. While there are limitations in what can be accomplished, the solutions are amazing relative to what the marketplace has been able to provide for our customers. And for the most part our customers love what we provide. We keep our ear to the ground as to what is needed in the industry as well as what the the payers dictate must be changed from a regulatory standpoint. The "business model" of SaaS gives us the luxury of being able to invest massively in the services and "give back" to the 3000 customers we have throughout the year. While the solutions provide value it's also nice to know that we are "Doing good" in the world-- our providers are "revolutionaires" in healthcare -- they are providing healthcare in the home which is much cheaper than hospitals. We are participating in this healthcare revolution which allows the patients that our providers serve live happier and healthier lives. We are not just selling another gadget or cool technology which is not impactful in the world. A great place to be!

      Cons

      Toward the end of providing solutions -- we always want to do MORE for providers but there is limited resource to "do it all" for them. As we expand our customer base and product line we cannot rest on our success as we have to continue to innovate and accomplish more and more. The enviroment here is thus never relaxing -- it's fast-paced, demanding and constantly expanding and changing. You have to be on your game every day and all day. If that's not what you want then this is not the place for you!

      avatar
      Brightree Response
      10y
      Brightree prides itself on listening to the customer and developing products that will help them as they care for their patients. A good amount of credit needs to go to our product mangement and software engineering teams for their ability to listen and respond.
      Viewing 148 - 150 of 188 Reviews
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      ReviewsBrightree reviews

      Glassdoor has 198 Brightree reviews submitted anonymously by Brightree employees. Read employee reviews and ratings on Glassdoor to decide if Brightree is right for you.