Question 1

Does Brightspeed pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 3% over the last 12 months.

Question 2

How satisfied are employees working at Brightspeed?

Accepted Answer

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Brightspeed 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

Question 3

What are the top reviewed jobs at Brightspeed?

Accepted Answer

Customer Service Technician (18), Manager (14), Director (7), Project Manager (7), Field Service Technician (5), Customer Service Representative (4), Customer Service Representative (CSR) (4), Network Technician (4), Senior Manager (4), Account Executive (3), Analyst (3), Product Manager (3), Supervisor (3), Technician (3), Application Development Engineer (2)

Question 4

What are the pros of working at Brightspeed according to real employee reviews?

Accepted Answer

"Good WLB Good benefit." ((in 24 reviews)); "Competitive Pay and Compensation Plan." ((in 22 reviews)); "85% are remote People are great!" ((in 20 reviews)); "Work Life balance is great" ((in 11 reviews)); "direct management was great." ((in 11 reviews))

Question 5

What are the cons of working at Brightspeed according to real employee reviews?

Accepted Answer

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 10 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "High Stress: Dealing with frustrated customers and high call volumes most definitely will lead to burnout." ((in 3 reviews)); "Training was a complete waste of time, most of the training time was spent on kahoots." ((in 3 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 3 reviews))

Question 6

What are employees saying about Brightspeed layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

Question 7

What are the top reviewed Brightspeed locations?

Accepted Answer

Charlotte, Raleigh, Kansas City, Austin, Charlottesville, Columbia, Fayetteville, Orlando, Rolla, Dallas, Columbus, Denver, New Orleans, Philadelphia, North Charleston, Toms River, Burlington, Foley, Decatur, Boise, Chicago, Minooka, Jefferson City, Missouri City, Wentzville, West Plains, Cornell, Denmark, Tulsa, Wallace

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