Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (18) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Great Benefits and 401k" ((in 25 reviews)); "Good pay and working remote" ((in 22 reviews)); "85% are remote People are great!" ((in 21 reviews)); "Work Life balance is great" ((in 12 reviews)); "direct management was great." ((in 11 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 10 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 4 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

What are the top reviewed Brightspeed locations?

Charlotte , Raleigh , Kansas City , Austin , Charlottesville , Columbia , Fayetteville , Orlando , Rolla , Dallas , Columbus , Denver , New Orleans , Philadelphia , North Charleston , Toms River , Burlington , Foley , Decatur , Boise , Chicago , Minooka , Jefferson City , Missouri City , Wentzville , West Plains , Cornell , Denmark , Tulsa , Wallace

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Brightspeed

Brightspeed reviews

3.2

53% would recommend to a friend

(249 total reviews)

Tom Maguire

54% approve of CEO

46% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.4

Compensation and benefits

3.2

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.1

Career opportunities

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 249 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

249 reviews

5.0

Feb 19, 2025

Improving.

Customer service technician

Recommend

CEO approval

Business Outlook

Pros

Company is making serious improvements in our network and services. They are committed to growing the brand.

Cons

Not many. Mainly working on getting out from under the shadow of past failures. (Not brightspeeds fault)

Brightspeed Response

Thank you for sharing your feedback as a long-term valued employee!

3.0

Feb 11, 2025

A new telecom operator is expanding fiber coverage, but customer service remains a challenge

Product owner

Recommend

CEO approval

Business Outlook

Pros

Great Benefits such as Medical, 401K, Work from home benefit

Cons

We still have dependencies on Lumen's systems. We're currently in the transition phase of developing our own infrastructure.

Brightspeed Response

Thank you for sharing your thoughts on our benefits and continued opportunities to improve.

4.0

Jan 21, 2025

Good company, but unorganized

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great benefits and pay. Also it seems that everyone truly desires to win.

Cons

Although it is advertised that there is a work-life balance, frequently managers worked 50+ hours/week. There was sometimes pressure to keep up with that pace

Brightspeed Response

Thank you for providing your feedback. We are glad that you were happy with your pay and benefits, as well as the team culture.

Viewing 73 - 75 of 249 Reviews

Jobs at Brightspeed

Collections Specialist

Customer Service Technician

Senior Data Scientist

Customer Service Technician

Public Sector Account Executive

Charlotte, NC

View job