Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Brightspeed?

54% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (18) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 24 reviews)); "85% are remote People are great!" ((in 21 reviews)); "Great Benefits and 401k" ((in 19 reviews)); "direct management was great." ((in 11 reviews)); "Work Life balance is great" ((in 10 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 11 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 4 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

What are the top reviewed Brightspeed locations?

Charlotte , Raleigh , Kansas City , Austin , Charlottesville , Columbia , Fayetteville , Orlando , Rolla , Dallas , Columbus , Denver , New Orleans , Philadelphia , North Charleston , Toms River , Burlington , Foley , Decatur , Boise , Chicago , Minooka , Jefferson City , Missouri City , Wentzville , West Plains , Cornell , Denmark , Tulsa , Wallace

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Brightspeed

Brightspeed reviews

3.2

54% would recommend to a friend

(249 total reviews)

Tom Maguire

56% approve of CEO

48% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.1

Career opportunities

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 249 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

249 reviews

2.0

Feb 10, 2026

Zero Leadership, Unnecessary Firedrills, Chaos, No Work/Life Balance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The few Managers that care about their employees

Cons

Morale at all time low, along with a very anxious culture. "Leadership" with no leadership skills, no processes in place, firedrills. Lack of listening to employees that have ways to win. Too many 'yes' folks and not enough, 'is this right for employees and the business' folks. People in higher up positions that shouldn't be. Complete and total lack of accountability on upper managements part. Everything is shoveled down to others with demands to work weekends and be on call 24/7/365. Unrealistic goals constantly set that make no logical sense - the data even shows this. No raises, no bonuses (except for management, maybe) due to poor 'leadership' over past years. New 'leadership' is operation based, so anyone doing any actual work is now drowning in reports that get looked at once then they change their mind about what they want. Utterly ridiculous and shameful.

4.0

Feb 3, 2026

Brightspeed Employment

Field operations supervisor

Recommend

CEO approval

Business Outlook

Pros

One of the greatest strengths of this role is the freedom and flexibility it provides in how I approach my work. This autonomy, combined with a healthy work‑life balance, allows me to perform at a high level while maintaining long‑term sustainability

Cons

Some managers rely heavily on Field Supervisors for answers that are already available through existing resources and internal systems. This creates an unintended shift in workload, as we are pulled away from our core responsibilities to provide information that could be independently obtained. Encouraging greater utilization of these resources would allow Field Supervisors to stay focused on operational priorities and improve overall efficiency

1.0

Feb 1, 2026

Technician

Field service technician

Recommend

CEO approval

Business Outlook

Pros

There is no pros in this position

Cons

The company never follows union contract , management treats field employees very terrible . This company has terrible practice

Viewing 10 - 12 of 249 Reviews

Jobs at Brightspeed

Customer Service Technician

United States

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Customer Service Technician

Chambersburg, PA

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Customer Service Technician

Customer Service Technician

Customer Service Technician