Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (18) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good WLB Good benefit." ((in 24 reviews)); "Competitive Pay and Compensation Plan." ((in 22 reviews)); "85% are remote People are great!" ((in 20 reviews)); "Work Life balance is great" ((in 11 reviews)); "direct management was great." ((in 11 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 10 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "High Stress: Dealing with frustrated customers and high call volumes most definitely will lead to burnout." ((in 3 reviews)); "Training was a complete waste of time, most of the training time was spent on kahoots." ((in 3 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

What are the top reviewed Brightspeed locations?

Charlotte , Raleigh , Kansas City , Austin , Charlottesville , Columbia , Fayetteville , Orlando , Rolla , Dallas , Columbus , Denver , New Orleans , Philadelphia , North Charleston , Toms River , Burlington , Foley , Decatur , Boise , Chicago , Minooka , Jefferson City , Missouri City , Wentzville , West Plains , Cornell , Denmark , Tulsa , Wallace

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Brightspeed

Brightspeed reviews

3.2

53% would recommend to a friend

(249 total reviews)

Tom Maguire

54% approve of CEO

46% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.4

Compensation and benefits

3.2

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.1

Career opportunities

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 249 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

249 reviews

5.0

Feb 6, 2024

Career job/ Hidden gem.

Customer service technician

Recommend

CEO approval

Business Outlook

Pros

Pay is great People you work with are easy going and helpful. Great Benefits and 401k Customers are happy to see you Good Hours and OT if you want it. Always work to do. Supply with everything you need Great Training before they send you on your own.

Cons

Copper is old and can be challenging to work on. Some rain you gotta deal with.

Brightspeed Response

Welcome to Brightspeed! We are happy to hear that you've had such a great experience so far!

5.0

Jan 3, 2024

1 yr completion and experience so far

Technical program manager

Recommend

CEO approval

Business Outlook

Pros

- Absolute Transparency - Lots of freedom and empowerment to perform - Very helpful and knowledge leadership team

Cons

- Process Orientation which is understood since it is in its initial years

Brightspeed Response

Thank you for sharing your feedback and experience so far! We appreciate it!

5.0

Jan 3, 2024

Still in awe a year later

Wholesale project manager

Recommend

CEO approval

Business Outlook

Pros

The work environment has is perfect. The people on every level are amazing. No one has an ego and you feel like you can speak to anyone. Work life balance is absolutely phenomenal. I have been here for a year now and I can still say I love my job without the normal honeymoon phase going away.

Cons

There are no cons at this time. Come in with the right mindset to handle your responsibilities for whatever role you are selected for, and work should be amazing as long as you are dedicated to reaching your goals.

Brightspeed Response

It's great to hear that you feel so supported by your manager and the entire team! That is what we strive for at Brightspeed!

Viewing 184 - 186 of 249 Reviews

Jobs at Brightspeed

Senior Data Scientist

Enterprise Data & Analytics Governance Manager

Charlotte, NC

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Collections Specialist

Public Sector Account Executive

Charlotte, NC

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