Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Brightspeed?

54% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (18) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 22 reviews)); "Great Benefits and 401k" ((in 22 reviews)); "85% are remote People are great!" ((in 20 reviews)); "Work Life balance is great" ((in 12 reviews)); "direct management was great." ((in 10 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 10 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

What are the top reviewed Brightspeed locations?

Charlotte , Raleigh , Kansas City , Austin , Charlottesville , Columbia , Fayetteville , Orlando , Rolla , Dallas , Columbus , Denver , New Orleans , Philadelphia , North Charleston , Toms River , Burlington , Foley , Decatur , Boise , Chicago , Minooka , Jefferson City , Missouri City , Wentzville , West Plains , Cornell , Denmark , Tulsa , Wallace

Brightspeed reviews

3.2

54% would recommend to a friend

(249 total reviews)

Tom Maguire

56% approve of CEO

48% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.1

Career opportunities

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 249 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

249 reviews

5.0

Oct 23, 2023

Excellent, Innovative Company That Puts People First

Analyst

Recommend

CEO approval

Business Outlook

Pros

- Genuinely makes an effort to put people first, values each person's input and feedback. - Leadership desires to create an efficient, innovative work environment that is welcoming and values different perspectives and backgrounds. - Exceptional pay and benefits package. - Top-notch, transparent, and visionary executive leadership team. - Beautiful HQ offices with many perks and amenities. - Remote or hybrid/remote schedules for flexibility and work/life balance.

Cons

- Not necessarily a "con", but it's a start-up that just celebrated its first year anniversary, and there are some hiccups and obstacles that comes with a start-up which can be frustrating, but these issues are already being ironed out. - The hiring process leaves a little to be desired. The recruiter has the final say about who to hire rather than the department manager, which is quite backwards and sometimes results in unnecessary confusion for the candidate and the department manager.

Brightspeed Response

2y

Thank you for your detailed feedback. It sounds like there was some confusion regarding the hiring process, as the hiring manager (and not the recruiter) always makes the hiring decision. If you need more clarification, please feel free to reach out to your recruiter or HR representative. Thanks!

5.0

Oct 16, 2023

Excellent atmosphere

Lead sales compensation analyst

Recommend

CEO approval

Business Outlook

Pros

You will find an excellent working environment within Brightspeed, there is spontaneous collaboration between departments and people for the good of the company, from the beginning you will feel welcome.

Cons

In some cases, because the environment is always amicable, it is possible that the urgency required for some projects is not evident.

Brightspeed Response

2y

Thank you for taking the time to share your experience so far. Welcome to the team!

5.0

Oct 13, 2023

Great place to work

Senior operations engineer

Recommend

CEO approval

Business Outlook

Pros

Since split from Lumen, great culture, team, leadership and overall fantastic place to work. Full-time remote work is amazing. I get so much work done but can also attend to personal matters without issue.

Cons

I cannot think of any at the moment.

Brightspeed Response

2y

Happy to hear that your experience has been so positive since the transition from Lumen!

Viewing 196 - 198 of 249 Reviews

Jobs at Brightspeed

Collections Specialist

Customer Service Technician

Henderson, NC

View job

Senior Data Scientist

Public Sector Account Executive

Charlotte, NC

View job

Customer Service Technician

Brightspeed

Brightspeed reviews

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Ratings by demographic groups

Reviews by job title

Excellent, Innovative Company That Puts People First

Excellent atmosphere

Great place to work

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