Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Brightspeed?

54% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (18) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 24 reviews)); "85% are remote People are great!" ((in 21 reviews)); "Great Benefits and 401k" ((in 19 reviews)); "direct management was great." ((in 11 reviews)); "Work Life balance is great" ((in 10 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 11 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 4 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

What are the top reviewed Brightspeed locations?

Charlotte , Raleigh , Kansas City , Austin , Charlottesville , Columbia , Fayetteville , Orlando , Rolla , Dallas , Columbus , Denver , New Orleans , Philadelphia , North Charleston , Toms River , Burlington , Foley , Decatur , Boise , Chicago , Minooka , Jefferson City , Missouri City , Wentzville , West Plains , Cornell , Denmark , Tulsa , Wallace

Brightspeed reviews

3.2

54% would recommend to a friend

(249 total reviews)

Tom Maguire

56% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 249 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

249 reviews

5.0

Dec 2, 2025

Fantastic

Technician

Recommend

CEO approval

Business Outlook

Pros

Great team ,fantastic SRO and MRO .alot of learning daily. It has been a wonderful journey so far , and the best decision to come to work for brightspeed.

Cons

Bumps and bruises and a few obstacles along the way , but nothing i can really think of.

2.0

Nov 29, 2025

No direction

Senior customer service representatives

Recommend

CEO approval

Business Outlook

Pros

Work from home Decent pay Nice gatherings

Cons

No direction at all No one has clue on what should be done. Constant same repetitive information

5.0

Nov 18, 2025

The people are the highlight

Platform program manager

Recommend

CEO approval

Business Outlook

Pros

Great Support from above and great coordination among all teams I have worked with.

Cons

Some systems and processes not yet ironed out that I believe continue to impact the customer experience. Efforts underway but definitely need to keep striving for improvement.

Viewing 19 - 21 of 249 Reviews

Jobs at Brightspeed

Customer Service Technician

United States

View job

Customer Service Technician

Collections Specialist

Customer Service Technician

Customer Service Technician

Chambersburg, PA

View job

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