Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Brightspeed?

54% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (18) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 26 reviews)); "85% are remote People are great!" ((in 20 reviews)); "Great Benefits and 401k" ((in 17 reviews)); "direct management was great." ((in 11 reviews)); "Work Life balance is great" ((in 10 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 10 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "High Stress: Dealing with frustrated customers and high call volumes most definitely will lead to burnout." ((in 3 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

What are the top reviewed Brightspeed locations?

Charlotte , Raleigh , Kansas City , Austin , Charlottesville , Columbia , Fayetteville , Orlando , Rolla , Dallas , Columbus , Denver , New Orleans , Philadelphia , North Charleston , Toms River , Burlington , Foley , Decatur , Boise , Chicago , Minooka , Jefferson City , Missouri City , Wentzville , West Plains , Cornell , Denmark , Tulsa , Wallace

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Brightspeed

Brightspeed reviews

3.2

54% would recommend to a friend

(249 total reviews)

Tom Maguire

56% approve of CEO

48% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.1

Career opportunities

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 249 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

249 reviews

5.0

May 8, 2023

Great company to work for!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hiring process was straightforward and the communication was timely. After starting, everyone has been extremely helpful and knowledgeable. The start-up mentality allows you to do a lot of different things and see the impacts of your work both on the business and customer.

Cons

None that I've seen so far.

Brightspeed Response

Thank you for sharing your experience!

5.0

May 7, 2023

My Recruiter was excellent.

Manager

Recommend

CEO approval

Business Outlook

Pros

Mae Byrnes was my recruiter she was excellent worked with diligently was honest and informed truly a leader in her field

Cons

none that I can think of.

Brightspeed Response

Thanks for the great feedback on one of our valuable Talent Acquisition team members!

5.0

May 3, 2023

Great Recruiting, Interview and Onboarding Experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

From when I applied to the position, going through the interview and onboarding process, I truly felt like the company cared and that I mattered. My executive recruiter walked me through the role I applied for, discussed the company culture in length and asked about my experience and it was evident that she was passionate about her job. She said, "as much as I want this to work for us, I want to make sure that this also works for you." I've never had any recruiter tell me this! I knew I wanted to be a part of this company right at that moment. I then interviewed with the team, and I received communication along the way. My onboarding experience was also fantastic! I am now a couple months in, and I am learning so much. The leadership team is so supportive, and I can feel how positive the company culture truly is. Hands down, the best recruiting, interview and onboarding experience I've had.

Cons

I love where I am and I don't see any negatives so far.

Brightspeed Response

We are so happy to hear that you had a positive interview and onboarding experience! Welcome!

Viewing 223 - 225 of 249 Reviews

Jobs at Brightspeed

Collections Specialist

Customer Service Technician

United States

View job

Customer Service Technician

Public Sector Account Executive

Charlotte, NC

View job

Customer Service Technician