-Company still throws around the word "start-up" here and there, as if they haven't been in business for 10-15 years.
-Based out of FL insurance market
-Based out of FL, if you're being hired for engagement center in any other state, you'll have to deal with most of your resources and team leads being virtual.
-There's no remote policy. You will have to meet some weird under the table requirement for production to even be allowed to take your laptop home. Otherwise you'll be in office all the time. The company picks and chooses who they want to be remote. Your state might get chosen ;)
-No sick time accruals.
-Company is more focused on it's agents and appeasing them, this is understandable to a point. But they allow the agents to speak to their internal reps any kind of way, and essentially allow them to exist in ignorance while forcing the brunt of the work and accuracy on its internal reps. Agents are not held accountable. Engagement center gets blamed for everything regardless of the laziness and incompetence that their agents may display.
-Their tech cannot handle the amount of workload they have currently. You'll be dealing with a ridiculous amount of tech issues everyday, and the tech support line that they have you call is very rude and impatient. Make sure you have a background in IT, just so you can manage this for yourself, otherwise you'll be wasting time on the clock.
-Theres no clear hierarchy of management, everyone asks everyone everything, and no one knows anything, but you better believe you'll be staring at executives in your office space at least 3 to 4 days out of the week. Everyone loves to travel.
