Brilliant Earth reviews

3.0

38% would recommend to a friend

(470 total reviews)
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Beth Gerstein

44% approve of CEO

35% positive business outlook

Brilliant Earth has an employee rating of 3.0 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Brilliant Earth employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

470 reviews
1.0
Apr 6, 2018
Recommend
CEO approval
Business Outlook

Pros

They do a great job at recruiting an amazing team of people who share similar values and care about the company mission.

Cons

RED FLAG!! ALARMINGLY HIGH TURNOVER RATE!! If you want to leave everyday feeling like you lost, this is the place for you. They will try and entice you with the idea of a team sales environment. Don't be fooled. This is just like any other cutthroat sales job. It is almost impossible to hit a sales goal and no matter how efficiently you try and allocate/manage your time. It is never enough for them. There will be a weekly meeting with you and your manager to serve as a constant reminder that you aren't doing enough. There is little to no autonomy with the sales role, prepare to be micromanaged harder than you ever have before. Be mindful of the misleading job description, the sales role is more like a call center representative on slower appointment days. Their pillars of culture are catastrophically inaccurate representations of how the company culture actually operates. They genuinely don't care about anything except $$$. I personally witnessed managment filling out Yelp and Glassdoor reviews themselves so please do not believe everything you read!!

5.0
Mar 2, 2018
Recommend
CEO approval
Business Outlook

Pros

I worked at Brilliant Earth for nearly 5 years and thought it was a great place to work! I joined the marketing team as an associate when it was very small and got the opportunity to work in many areas of online marketing, eventually moving up to be a senior manager of advertising and email marketing. I felt like my manager, the CEOs, and other executives at the company cared about me and wanted to help develop my skills to ensure I found my work meaningful. If I ever ran into a problem, I knew I could always go to them for guidance. Helping grow and manage the marketing team while I was there was a very rewarding experience. The recruiting, onboarding, and training systems in place all work well and help ensure that new team members know what is expected of them so they can succeed in their roles. One of the things I enjoyed the most was the intelligent, kind, passionate people I worked with. Everyone really cares about the mission of the company, to transform the jewelry industry using ethical and sustainable practices that go above and beyond industry standards. It's also a fun place to work! The HR team and department managers plan lots of activities that allow you to connect with your coworkers, from team building outings to happy hours to volunteering initiatives. Overall I think it is an enjoyable place to work where you can really learn and grow!

Cons

None- I was planning to relocate which is why I left, but felt like there would have been good opportunities for me at Brilliant Earth if I would have stayed.

1.0
Feb 21, 2018

Great place to learn you deserve better.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Top Five: 1) Steady paychecks every two weeks. 2) Snacks in the break room and sometimes free lunches and booze. 3) Kool-Aid. A lot of Kool-Aid. 4) Wonderful, fellow, beaten down workers to commiserate with on the shared experience of what can only be described as a very dysfunctional relationship. 5) It could be worse. 6) You have to work somewhere.

Cons

There are many to list, but let's just pick one: "Open PTO" What does that even mean? Well, it partially means the company is no longer on the hook to pay out anything to you when you leave, since you don't accrue anything. Oh, and you will leave, they're counting on it. Pretty sure it's in their business plan somewhere to have people leave before they have to start actually paying them what they're worth or providing them with better opportunities within the company. This 'Open PTO' thing is sold to employees as a great and wonderful option, freeing them from the old corporate labels of SickTime and Vacation, but it's not as easy as it sounds. You have to fight for any significant amount of time away from work, regardless of what you want to call it. This also applies to breaks and/or lunches, which the company culture perpetuates as a guilty pleasure. They get away with this and avoid the eyes of the labor board by paying you as a salaried employee rather than hourly. No time clocks! Isn't that great? Nope. The extensive list of cons all amount to one basic rule of this company; Them first, you last or essentially, profits over people. (This applies to their customer base as well, btw) Don't buy the hype of their extensively researched and highly sus, feel-good, humanitarian driven, marketing campaign. That is purely a strategic move to get/lure people in the door. They care most about the bottom line at the expense of both customers and employees. But, hey, if you're into that kind of thing, go for it. Don't say I and the other bad reviews didn't warn you and please take the good ones with a very huge grain of salt, I wouldn't be surprised if they're planted.

Viewing 427 - 429 of 470 Reviews

Glassdoor has 481 Brilliant Earth reviews submitted anonymously by Brilliant Earth employees. Read employee reviews and ratings on Glassdoor to decide if Brilliant Earth is right for you.