Brilliant Earth reviews

Oh boy. 5 word minimum, Glassdoor? No problem: - Say goodbye to seeing your family on the holidays: no vacation allowed in November or December. Zilch. Nada. - You work Christmas Eve. - You may have to work as a receptionist sometimes, and your job will feel like a glorified receptionist position. - You work all soft holidays like 4th of July. Then they give you another day off to take in exchange, but they pressure you to use it on certain days that work for management OR they just sneakily apply it to whatever vacation you take next (i.e. you don't actually get an extra day off to use). - BE has expanded offices/showrooms too quickly, without taking the time to grow each individual office successfully. There has been incredibly high turnover in sales. Whenever someone quits, it puts immense pressure on the remaining few who now are taxed with longer hours and more stress. - The phone lines don't stop ringing, and it'll be hard to accomplish your other duties. Expect to have to take your laptop home to finish everything, but then also you will get chastised for doing so. - There is a culture of not taking lunch, working through your lunch, or being pressured to give up your lunch if a walk-in client comes in. Extra kudos to the person who does give up their lunch to take them, but that's really not something to reward now is it? - Expect to work overtime (but you will not get paid overtime). - You'll work weekends if you are in sales. Doesn't seem *too* bad at first, but it'll get old when your partner and/or friends all work Monday-Friday 9/5 jobs. - Sales incentives range from rubber ducks to fluffy pens (they treat you like children). - They hire young people that are all fresh out of college. In other words, they can take advantage of you. None of what happens at BE would fly at other companies with a more diverse work pool. - If you voice any concerns, you will be branded as a problem or complaining. - HR and upper management is gossipy. You'll hear your managers talking poorly about other people right in front of you. - Sales targets are not adjusted based on what people are actually hitting. Barely any people make their quarterly bonus (which is pennies once taxes are applied). - Terrible growth opportunities. Expect to be stuck in the same position. You may get more duties added on, but it'll just take away from your chances at hitting your precious bonus.

DAY TO DAY - the workload is insane -- up to the point that there's a culture of people not taking their lunches whatsoever so they can keep up. In fact, most people take their laptops home so they can finish their work because management will give you a hard time if you don't manage to do it all in one day - The hours are from 10-7pm usually but it's somehow frowned upon to actually leave at 7PM - I promise you that people aren’t paid enough with the amount of work that you do. However, they make it seem okay because they also hire other people who are amazing to work with. That can only go so long because their turnover rate is so high because people get drained after a few months - training is subpar; it seems extensive but for weeks, you still discover holes in the training. The only time we realize it is if we did something wrong and it has already escalated due to an angry customer CORPORATE/MANAGEMENT - Aside from the compensation, it’s really fun and amazing until you raise actual concerns. Despite what they preach, they (especially HR) don’t like people who ask too many questions or raise legitimate concerns or they will brand you as a problem rather than actually deal with the issue. - they insisted we post fake reviews on Google and other platforms to increase ratings - there are rampant breaches in sales etiquette, there’s a few people from different offices who will just flip leads or sales to themselves with either no notice or basis - management does not do anything to stop these sales etiquette breaches. They just shrug it off and tell you to deal with it amongst ourselves. - Corporate and some members of the HR team create disputes within the offices and exude a very clique-y, immature high school vibe. - Managers will do very little to support you. If you ask them for help, they actually won’t have any piece of good advice for you aside from the obvious "Get more leads!!". - They’re also huge on negative reinforcement EXPECTATIONS - only a few people truly make the goal and even if you make your goal, the incentives are less than appealing (rubberducks, feather, pens, etc). If you’re lucky and make twice your sales goal, you get a nice plaque? - There are opportunities for growth but they will keep giving you more responsibilities with no additional compensation. They will also change performance expectations out of whim without any warning – therefore, derailing your chance for advancement