Brilliant Earth reviews

3.0

36% would recommend to a friend

(470 total reviews)
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Beth Gerstein

43% approve of CEO

33% positive business outlook

Brilliant Earth has an employee rating of 3.0 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Brilliant Earth employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

470 reviews
5.0
Jul 2, 2025

Job Overview

Recommend
CEO approval
Business Outlook

Pros

You get to work with customers making meaningful purchases—engagements, anniversaries, milestones—so you’re part of emotional, memorable moments. It’s a great way to develop strong clienteling and relationship-building skills, especially with high-net-worth individuals. You’ll sharpen your persuasion, upselling, and closing abilities. Valuable experience if you’re pursuing a future in luxury goods, fashion, or sales management. Opportunities to get involved with other roles such as creating content for social media (instagram and tik tok).

Cons

Working weekends often means missing out on personal time, family events, social gatherings, and rest days when others are off. Jewelry is a high-emotion purchase, and customers may come in stressed, indecisive, or demanding.

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Brilliant Earth Response
1y
We appreciate your feedback! We are happy to hear you've been able to grow in a variety of skillsets and learn new things. We're looking forward to continuing to support your growth and development!
2.0
Jun 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Managers are great they do there best for you to succeed

Cons

Toxic working environment , coworkers act like friends but they are not

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Brilliant Earth Response
1y
We appreciate you providing your feedback. As a current employee, we would value the opportunity to understand more about your experience and how we may be able to support. We encourage you to speak with your manager, or schedule office hours with your HR representative.
5.0
Jun 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Very flexible WFH arrangement with great pay. Benefits are just the same with other BPO companies here in the Philippines (we are handled by ProSource)

Cons

I hope there could be a little bit more parity about the benefits from us versus the US employees. I know that is something we cannot get fully equal but I hope it can get better as our agency here in ph could handle us better.

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Brilliant Earth Response
1y
Thank you for your review! We are happy to hear you are enjoying your experience on the BE team.
Viewing 49 - 51 of 470 Reviews

Glassdoor has 481 Brilliant Earth reviews submitted anonymously by Brilliant Earth employees. Read employee reviews and ratings on Glassdoor to decide if Brilliant Earth is right for you.