Pros
The friends I made will last a lifetime
Cons
- Disorganized leadership: Only a few key individuals keep operations running, but they shouldn’t have to shoulder that burden alone. - Lack of training & delegation: Associates and assistants are not given the necessary training, making it difficult to meet KPI & delivery deadlines efficiently. - Toxic work environment: The company operates with an unnecessarily rushed mindset, fostering panic and competition rather than collaboration and excitement. - Disconnect between teams: Remote and on-site workers don’t fully understand each other’s roles, leading to miscommunication, blame-shifting, and unresolved inefficiencies. - Exploitative employee discounts: Frequent “discounts” essentially serve as a way for the company to take back employee earnings. - Poor handling of COVID and sick leave policies: PTO “blackout” periods and an overall lack of support during the pandemic. - Unrealistic expectations from leadership: The CEO’s response to a question about customer retention goals was essentially to “always go above and beyond” and do more than your assigned role, with no mention of actual structural improvements. - Tone-deaf response to serious issues: Leadership boasted about employees working through a power outage—when it was illegal to do so—as well as through floods and COVID shutdowns, treating these unsafe conditions as a badge of honor. - Unfair disciplinary actions: Employees have been written up under questionable circumstances, including one instance where an employee received a write-up on their birthday. - Lack of respect for employees’ career growth: Seniority holds little value, and employees are often reassigned to roles they have no interest in, even after voicing concerns. Managers dismiss feedback with sarcasm or frustration rather than addressing it professionally. - Poor communication on payroll & benefits: Paychecks have been docked due to unclear 401(k) deductions, with no proper reminders. Payroll errors resulted in lost wages for the first two months of employment, and HR showed little to no empathy when resolving these issues. - Overworked and underpaid during peak seasons: Holiday volume is consistently underestimated, leading to increased stress and workload. Even with additional pay, compensation does not match the level of stress endured. - Inconsistent holiday policies: Holiday pay has been shortened each year, and last-minute schedule changes (such as early FedEx pickups) have led to employees being sent home early without proper compensation. - Micromanagement and inconsistent leadership: Poor communication, excessive oversight, and shifting expectations create a difficult work environment.
