Does Brilliant Earth pay their employees well?

According to anonymously submitted Glassdoor reviews, Brilliant Earth employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Brilliant Earth. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Brilliant Earth?

36% of Brilliant Earth employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brilliant Earth 2.8 out of 5 for work life balance, 3.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Brilliant Earth?

Jewelry Consultant (72) , Sales Associate (43) , Customer Experience Associate (21) , Operations Associate (17) , Customer Experience Manager (14) , Concierge (12) , Showroom Coordinator (12) , Manager (10) , Operations Assistant (8) , Sales Consultant (8) , Customer Experience Assistant (7) , Customer Experience Assistant/Manager (4) , Inventory Coordinator (4) , Sales (4) , Consultant (3)

What are the pros of working at Brilliant Earth according to real employee reviews?

"People are great and fun to work with." ((in 46 reviews)); "The only pro is meeting some great coworkers!" ((in 30 reviews)); "team within the store is great" ((in 30 reviews)); "Good benefits" ((in 25 reviews)); "The pay is decent and there are plenty of perks day to day in the office." ((in 24 reviews))

What are the cons of working at Brilliant Earth according to real employee reviews?

"Showroom management also knows nothing about jewelry/jewelry industry making for some hilarious customer interactions." ((in 38 reviews)); "Upper management is condescending and belittling." ((in 34 reviews)); "you have no work life balance and have fun working around the blackout days trying to see your family!" ((in 20 reviews)); "I was a lucky one to have had a good manager and enjoy the team I worked with in the Denver office." ((in 18 reviews)); "Long hours and often asked to take extra shifts and work overtime." ((in 16 reviews))

What are employees saying about Brilliant Earth layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brilliant Earth layoffs and their outlook for job security at Brilliant Earth in 2026.

What are the top reviewed Brilliant Earth locations?

San Francisco , Denver , Secaucus , Washington , New York , Chicago , Boston , Atlanta , Austin , West Hollywood , Los Angeles , Philadelphia , Miami , Dallas , King of Prussia , San Diego , Charlotte , Houston , Cleveland , Columbus , La Jolla , South San Francisco , Seattle , Bethesda , Richmond , Fairfax , Saint Louis , Bronx , Brooklyn , Birmingham

Brilliant Earth reviews

3.0

36% would recommend to a friend

(470 total reviews)

Beth Gerstein

43% approve of CEO

33% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.0

Compensation and benefits

2.8

Work/Life balance

2.8

Career opportunities

2.7

Senior management

Brilliant Earth has an employee rating of 3.0 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Brilliant Earth employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

470 reviews

4.0

Mar 25, 2025

It was good.

Customer experience assistant

Recommend

CEO approval

Business Outlook

Pros

Loved the people I worked with and the environment. The job felt very rewarding.

Cons

Lack of training in some areas.

Brilliant Earth Response

1y

Thank you for providing your feedback! We are happy to hear you enjoyed your role, team and work environment.

2.0

Mar 14, 2025

Declining in Benefits

Jewelry consultant

Recommend

CEO approval

Business Outlook

Pros

Lots of training, tries to support diversity and inclusion, has quarterly bonuses

Cons

HR has too much power, not as transparent as they claim to be, common product problems, toxic work environments due to manager limitations, bonus are heavily taxed, raises are only 25 cents to a dollar added per year, and long hours (9-10 hour days, excluding unpaid lunch).

Brilliant Earth Response

1y

Thank you for your review. Please find below some helpful information and resources to support in addressing your concerns: Tax rates are not set by the company. We encourage you to take a look at your withholdings and confirm you have selected correctly. You can sign up for Payroll Office Hours if you have questions! Compensation increases are determined based on a number of individual factors. If you have questions about a recent compensation increase, we encourage discussing with your manager or HR Business Partner. We would also like to understand what benefits you feel have been taken away, as we have added new employee benefits and perks in 2025! We would be happy to meet with you at Benefits Office Hours to help you navigate the benefits portal and understand how you can best take advantage of the offerings available. Lastly, we take reports of bullying and micro-aggressions seriously. Please reach out to glassdoor@brilliantearth.com, or set up office hours with your HR Business Partner so we can support. Thanks again for providing your feedback.

2.0

Mar 10, 2025

Tolerable but no investment in developing employees.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The pros have dwindled over my 3 years being employed here… They do invest in good technology/systems that can support the business growing. If you have a good manager, they’ll shield you from the insane micromanagement of senior leadership and let you get your job done. There are surprisingly quite a few really good middle managers in the company who haven’t been stomped out by the micromanagement yet. If you drink the kool-aid and talk-the-talk, make it look like you’re doing what senior leadership sees as ‘good work’ then you’ll get a new job title each year during performance reviews. They offer benefits for continued education and learning opportunities (but good luck trying to find time to use them with your workload.)

Cons

While they’re investing in good technology for the growth of the business, they have no comprehension of the human side of technology. Both from the tech side with maintaining and enhancing a system and from the user side with creating user-centric workflows. Classic, outdated “set it and forget it” mentality because they don’t want to invest in the human capital needed to proactively manage and maintain a tech tool and user documentation. The workload has gotten so unmanageable over the past few years for most individual contributors in the corporate teams. They just keep coming up with new job titles in an attempt to compensate for the workload instead of hiring an additional team member to split your workload with. And when you take time off, there’s no one else that can help cover any of your tasks because no one else knows how to do those things which causes so much anxiety about taking time off. Your manager wants to help you but they’re so swamped with their own workload so then you feel bad even asking them for help.

Brilliant Earth Response

1y

Thank you for providing your feedback. We encourage you to share this feedback with your leaders in order to better understand and address the opportunities with the systems and processes you use in your specific role.

Viewing 61 - 63 of 470 Reviews

Jobs at Brilliant Earth

Operations Assistant - Data Entry

Sales Associate, Jewelry

Sales Associate, Jewelry (Jewelry Consultant)

Retail Sales Assistant, Jewelry

Operations Assistant - Fulfillment

Brilliant Earth

Brilliant Earth reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It was good.

Declining in Benefits

Tolerable but no investment in developing employees.

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