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Brookfield Zoo Chicago

Engaged Employer

Brookfield Zoo Chicago reviews

3.6

59% would recommend to a friend

(135 total reviews)
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Dr. Michael Adkesson

35% approve of CEO

42% positive business outlook

Brookfield Zoo Chicago has an employee rating of 3.6 out of 5 stars, based on 135 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brookfield Zoo Chicago employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

135 reviews
2.0
Oct 24, 2013
Recommend
CEO approval
Business Outlook

Pros

The animals, conservation, being out with the public, great causes

Cons

Some of the worst senior leaders anywhere. The fun has been removed from what should be an incredible place to work. When educators and bean counters run a guest experience driven business this is the result. Unhappy staff, under-performers, fear of layoff and job loss.

3.0
May 18, 2025
Recommend
CEO approval
Business Outlook

Pros

- pay is fine for full-timers but lags for seasonal employees (Union issue)

Cons

- cut several seasonal roles, placing more strain on full time employees for the sake of “efficiency” - upper management does not value the experience or expertise of animal care staff; they will occasionally ask for input on animal care management and proceed to ignore the input entirely - care staff is not valued in general; they are viewed as replaceable and disposable bodies to fill positions - seasonal employees within the Union pay Union dues but ARE NOT represented in, or benefitted by, the Union

1.0
Aug 23, 2024

The only changes happening for the employees here are making things worse.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The buildings, animals, and VPs & higher up get proper care and funding.

Cons

Anyone below the VP level is basically considered expendable. Animal Programs employees are overworked and still criticized for not doing enough to the point where some have been fired and still come in to work for the sake of the animals. Facilities and IT employees are consistently dealing with power and hardware failure problems, but since the company hierarchy has them reporting to the Finance dept (which certainly feels like they're considered "cost centers"), senior management would rather ignore complaints and allow their VPs to abuse their employees' exempt status to put out fires instead of actually investing in resolving problems for good. Have watched at least a few managers and several employees leave over the past few years due to these problems.

Viewing 19 - 21 of 135 Reviews

Glassdoor has 151 Brookfield Zoo Chicago reviews submitted anonymously by Brookfield Zoo Chicago employees. Read employee reviews and ratings on Glassdoor to decide if Brookfield Zoo Chicago is right for you.