Does Brother USA pay their employees well?

According to anonymously submitted Glassdoor reviews, Brother USA employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Brother USA. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Brother USA?

63% of Brother USA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brother USA 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Brother USA?

Marketing (8) , Manager (7) , Product Manager (5) , Senior Manager (5) , Intern (4) , Director (3) , Sales (3) , Sales Manager (3) , Accountant (2) , Chef De Marché (2) , Director of Sales (2) , Marketing Director (2) , Marketing Specialist (2) , Product Marketing (2) , Project Manager (2)

What are the pros of working at Brother USA according to real employee reviews?

"People oriented; Flexible; Good benefit" ((in 20 reviews)); "The majority of the people are friendly & are team oriented." ((in 13 reviews)); "The pay and benefits are decent." ((in 9 reviews)); "Work life balance is good for most" ((in 8 reviews)); "great benefits and great employees" ((in 7 reviews))

What are the cons of working at Brother USA according to real employee reviews?

"Management is clueless and disorganized." ((in 12 reviews)); "Most manager are able and good leaders, but few are, really, absolutely the worst I have ever seen." ((in 6 reviews)); "The company is making so called changes but these changes are being felt more by the lower level employees while the senior management continues to stay in their cushy jobs." ((in 5 reviews)); "Cliquey office politics outshine any actual accomplishments or skills." ((in 3 reviews))

What are employees saying about Brother USA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brother USA layoffs and their outlook for job security at Brother USA in 2026.

What are the top reviewed Brother USA locations?

Bridgewater , Bartlett , Memphis , New Brunswick , Basking Ridge , Branchville , Edison , Hillsborough , Jersey City , Monroe Township , Piscataway , Chicago , Richmond , Washington , Arlington , Midland , Cordova , Irvine , Los Angeles , Boulder , Bethlehem , Villanova , Fort Lauderdale , Atlanta , Cleveland Heights

Brother USA reviews

3.6

63% would recommend to a friend

(158 total reviews)

Kenji Kamei

100% approve of CEO

46% positive business outlook

Ratings by category

3.8

Work/Life balance

3.7

Culture & values

3.6

Diversity & inclusion

3.6

Compensation and benefits

3.1

Career opportunities

2.8

Senior management

Brother USA has an employee rating of 3.6 out of 5 stars, based on 158 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brother USA employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

158 reviews

2.0

Feb 10, 2016

I wish I hadn't stayed so long

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company has great benefits and at one time, it was a good place to work. It felt like you worked with family members. BUT - Like all families, there are some you wish you didn't have to see during the holidays, much less on a daily basis...

Cons

Too numerous to list them all. Other reviewers have just about everything there is to be said. The company wanted to change, but they wanted the people at the bottom to change, and have that change work up the ladder. Things just don't work that way. Change has to come from the top down, and not by changing presidents every 8 - 10 years. They kept talking about succession planning the last few years. I never saw anyone replace anyone in any role except at the bottom of the pile.

2.0

Feb 10, 2016

OK

Manager

Recommend

CEO approval

Business Outlook

Pros

pay is pretty competitive to the market

Cons

management needs to change in order to bring the company to the 21st century.

1.0

Feb 5, 2016

What a Mess II (Update from May 23, 2015)

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Many Brother employees are trying to implement the "change" strategies of Top Management (read the Board). However, as you'll see below, this is still an impossible task. Change is inevitable, but when being requested to be a lemming and the company can't even get the tools in place to set up the jump off the cliff, even the best employees get frustrated. There are lots of good people here. Just no way to display their talents. Benefits remain strong. However, the company isn't the "family" atmosphere of the past and is now churning through employees at an ever increasing rate.

Cons

To the surprise of only a few top people, things have gotten progressively worse as the older, long term employees take early retirement. There is a major "brain drain" under way with many years of experience evaporating into thin air. Few retirees are being replaced in time to train their replacements. Most of the replacements are floundering as they have little or no guidance (and what they get is usually convoluted at best). Major cracks are developing as many, many tasks are being either handed to overburdened existing employees or being ignored. Add to this the continued HR insanity (3 times the staff of two years ago with cronyism and very little understanding of the employees and/or processes they are putting into place). Add a Board woefully out of touch, and you get a very unstable environment.

Viewing 118 - 120 of 158 Reviews

Jobs at Brother USA

Senior Specialist, Export

Specialist, Customer Accounts

Associate, Customer Service Development

Manager, Outbound Transportation

Senior Administrative Assistant

Brother USA

Brother USA reviews

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I wish I hadn't stayed so long

OK

What a Mess II (Update from May 23, 2015)

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