Build-A-Bear reviews

3.8

59% would recommend to a friend

(1,772 total reviews)

Sharon John

60% approve of CEO

51% positive business outlook

Build-A-Bear has an employee rating of 3.8 out of 5 stars, based on 1,772 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build-A-Bear employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
5.0
Apr 10, 2015

Amazing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's always fun, it's a better retail environment than most

Cons

limited hours - there are more employees than they have adequate hours for

5.0
Apr 8, 2015

Great Seasonal Job

Recommend
CEO approval
Business Outlook

Pros

I worked here in the summer when I was home from college, and it was a fun part-time job. Loved working with the kids and knowing that I made their day. I liked the management at my branch, too. We would go over sales metrics each day at the end of the shift to see if we were making sales goals - a good practice. We also held friendly, in-store competitions among staff to see who had the best sales or who was recognized by customers for outstanding customer service.

Cons

I could only work up to 20 hours/week in my position, so I wasn't able to work all that I wanted. Another con - but this was probably expected for an entry-level sales associate - was that I only got minimum wage. For an hourly employee (and a seasonal worker, to boot), that was probably expected.

3.0
Apr 8, 2015
Recommend
CEO approval
Business Outlook

Pros

The pros of working here is that you get to work with kids and make them smile. This is the main reason why I stayed so long. Also if you hire good people your team can feel like a family.

Cons

There is literally no room for growth at all. If you work for 5 years with the company they will keep promising you a promotion and then change their mind even when you reach your goal. The company was amazing when I first started but once the ceo "retired" I feel like the merchandise got cheaper and cheaper. Associate discount is 30% but if you aren't a bear hoarder than you run out of things to buy. Also if there is someone on the team who is a bully to everyone but is good at her job they will overlook the bad behavior. Even if she curses and is disrespectful to a manager. The customers are amazing sometimes but most of the time they are whining and causing scenes more than their children. Also if they make any stink at alletzuah they get money off their purchase. This lady said she had a 50% off coupon which is an obvious lie because BABW never gives you 50$ off a 70$ purchase and she threw a tantrum and got it. When you are a manager you have to do 5 thousand more things that a bear builder but you get paid a dollar and fifty cents more. If you do get promoted from associate manager to assistant manager you get another dollar. If you get promoted again to chief or store manager you get another dollar. It's ridiculous how much the company really doesn't care about if their employees can put food on the table. I am the happiest person in the world since I resigned. Now so stress free and I get paid 16 dollars an hour doing ten times less at BABW. :)

Viewing 1588 - 1590 of 1,772 Reviews

Glassdoor has 1,853 Build-A-Bear reviews submitted anonymously by Build-A-Bear employees. Read employee reviews and ratings on Glassdoor to decide if Build-A-Bear is right for you.