Build-A-Bear reviews

Communication isn't great. It's often last minute and the company changed their mind frequently. Plannograms and changeover guides are often only uploaded a few days before, or promo aren't sent through until the morning of the day they're supposed to change. You can often feel like a glorified Bear Builder because it's all about keeping the payroll tight, and it's hard to get off the floor to get rotas / paperwork etc done. Being chirpy 100% of the time is seriously draining. You have to be at max energy all day and during peak, that is really tough! From time to time you get some of the rudest, most entitled guests who make a fuss over a stuffed toy. The focus on delivering amazing service is often overshadowed by the expectations to sell, sell, sell. If you aren't delivering metrics, it's "why?" when in actual fact sometimes it's out of your control despite having tried your best. There's inconsistency with reward and recognition, and I personally feel unappreciated.

The uniforms get very hot sometimes