Build-A-Bear reviews

3.8

59% would recommend to a friend

(1,769 total reviews)

Sharon John

60% approve of CEO

51% positive business outlook

Build-A-Bear has an employee rating of 3.8 out of 5 stars, based on 1,769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build-A-Bear employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Feb 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Pleasant and clean working environment, positive customers making the job a lot easier, easy to get cover for work, can work around your studies, good customer service and retail experience, simple job for easy money.

Cons

Lack of training, so you have to pick it up as you go apart from the basics such as how to stuff a bear and what to say to the customers, but can often be difficult to answer customers questions because you don't get told much. Pushing you to try and sell everything and anything which does not give the staff any benefit what so ever, poor incentives and competitions between staff that don't even work, time goes really slow, having to greet every single customer and ask them the same questions takes it out of your emotions, or having to stand outside the shop trying to get the customers in, managers are always on your back so you can never relax or take initiative.

5.0
Oct 11, 2014
Recommend
CEO approval
Business Outlook

Pros

Everyone on the Team from Head Office to the District Managers are there to help inspire and mentor you while you develop your business. Personal development is encouraged and there was always new challenges to make the customer experience the memory that was cherished.

Cons

The store I worked at closed however, I would work for them again without hesitation.

3.0
Feb 17, 2014

Generally ok

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can have quite a bit of fun

Cons

Tough weekends with screaming kids

Viewing 1741 - 1743 of 1,769 Reviews

Glassdoor has 1,850 Build-A-Bear reviews submitted anonymously by Build-A-Bear employees. Read employee reviews and ratings on Glassdoor to decide if Build-A-Bear is right for you.