Build.com Customer Service Representative reviews

The job can be a little stressful at times

They change your schedule whenever they like They don't have the inventory they claim on their site so you are dealing with a lot of angry customers The Freight companies they use delivery a lot of the items broken The Shipping companies they use forget to put handles in with the faucets so they deliver a lot of missing items with missing parts and you are the rep that takes the brunt of the customer's frustration. A lot of their items are backordered on the site making for long shipping delays. They change the goal structure from 50,000 per month to 60,000 month and will fire you if you don't hit it It is harder to hit the sales goal in post sales because in post sales calls you are dealing with very complex customer service issues that take a lot of time so it is hard to sell something when people aren't buying, but want you take care of their problems instead. You have to answer around 10 Sales requests via email a day as well as take a lot a calls a day and also try to follow up on your sales leads. You have to work through lunch at times, or during your break to keep up. When you do make sales they take a lot of them away or split them because another rep can say they were working with that person by showing you an emailed shopping cart. You also lose sales to people who own pros, or they don't transfer the sales call to you even though the clients asks for you specifically. They claim they will promote you to pre sales if your numbers are good, but really they are just dangling the carrot to hold out hope that one day you might get a better position if you bust. They listen in on your sales calls, telling you how to do your job, pressing you to sell more constantly.