This job is a never-ending rat-race. Be prepared to be overworked. Driving will count against your metrics. Problems and delays in cases will count against your metrics. Getting stood up by people will count against you, and most of it will never show up on the stat sheet. Many of the investigators I knew worked 50 hours a week to make their numbers, while reporting only 40 hours, because there is no overtime. It's a silent catch-22 they've set up.
Compensation is poor, both in salary and benefits. You have a low base-pay to start. Then there is a "Health and Welfare" benefit , which is considered part of the compensation package. It doesn't matter, which insurance plan you choose, you will pay roughly $9000 in insurance fees. So basically, your salary is gutted before it even gets to you. Thanks CACI.
Training is woefully inadequate. We got two weeks online and two weeks in the classroom. It may sound like a lot, but when you get into the field, you will realize how little you learned. More of the classroom training and mentoring was needed, but the company can't make money off of you if you're learning the job, so they try to throw you into the field ASAP. No one knows what they are doing, investigators, and reviewers alike. It creates it frustrating work process when you get many mixed messages on how to do the job. Few investigators survive the first year. My team began with 32 investigators. By the one-year mark, there were 4 of us left.
Many investigators paid the pro-rated training fee penalty to get out; a fee you are not told about until you already have one foot in the door. And it's a revolving door. Management doesn't care about the high turnover rate or poor working conditions. They will just hire another 30 investigators next month.