Pros
The only positive is it is remote work.
Cons
Subpar compensation (~18/hr + $1 for certain certs; ie sec+, net+, ccna) There is no onboarding / training procedures. It takes a couple months before you finally have all the tools and credentials required. Training is nonexistent. Management is completely disorganized. It feels like a chicken with its head cut off. It's clear they are firing from the hip. They onboard customers before documentation, training, or even a scope of work is outlined. They assign work to the wrong business units. They have a profound inability to make net profit targets (which impacts tech bonuses). Business outlook is atrocious. It is not a company I would stake my future in. A recent downsize occurred due to poor planning. Instead of moving those personnel to the NOC they looked for outside hires. Communication is non-existent. They let the subject matter experts leave over petty stuff. They won't answer escalation calls, but best believe they will call you quick, fast, and in a hurry when they need a shift covered or a favor. Company doesn't know about documentation. They use multiple portals that are often outdated and inconsistent/vague.
