Is CIBC a good company to work for as a Client Associate?

Client Associate professionals working at CIBC have rated their employer with 3.8 out of 5 stars in 522 Glassdoor reviews. This is a lower than average score with the overall rating of CIBC employees being 4.0 out of 5 stars. Search open Client Associate Jobs at CIBC now and start preparing for your job interview by browsing frequently asked Client Associate interview questions at CIBC .

Does CIBC pay Client Associate employees well?

Client Associate professionals rate their compensation and benefits at CIBC with 3.7 out of 5 stars based on 522 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Client Associate salaries at CIBC.

How happy are Client Associate professionals working at CIBC?

72% of Client Associate employees at CIBC would recommend their employer to a friend. This rating has increased by 26% in the past 12 months. Client Associate professionals have also rated CIBC with a 3.5 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.6 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at CIBC?

Customer Service Representative (515) , Financial Services Representative (515) , Financial Advisor (274) , Financial Service Representative (FSR) (264) , Customer Service Representative (CSR) (252) , Analyst (206) , Business Analyst (189) , Senior Manager (187) , Director (172) , Consultant (169) , Financial Service Representative (129) , Senior Consultant (127) , Manager (107) , Financial Services Representative II (106) , Associate (98)

What are the pros of working at CIBC according to real employee reviews?

"They provide good benefits and so you will not have to worry about medical and dental" ((in 884 reviews)); "Culture is great and friendly" ((in 584 reviews)); "Good work life balance and certain teams are competent" ((in 549 reviews)); "The branch team is full of great people trying to do great things for clients." ((in 518 reviews)); "Digital team is great and nice to work with" ((in 304 reviews))

What are the cons of working at CIBC according to real employee reviews?

"Pay is low and you're expected to do way more than what your job description entails" ((in 583 reviews)); "Low Salary and very bureaucratic in nature" ((in 438 reviews)); "Long hours and they only pay for 10.5 hours of overtime and you will end up working for free." ((in 134 reviews)); "Low compensation relative to other big 5 banks" ((in 84 reviews)); "So much pressure for sales." ((in 51 reviews))

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CIBC Client Associate reviews

3.8

72% would recommend to a friend

(522 total reviews)

Harry Culham

100% approve of CEO

71% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Career opportunities

3.7

Senior management

3.7

Compensation and benefits

3.6

Culture & values

3.5

Work/Life balance

Client Associate employees have rated CIBC with 3.8 out of 5 stars, based on 522 company reviews on Glassdoor. This indicates that most Client Associate professionals have a good working experience there. CIBC is rated in line with the average (within 1 standard deviation) by Client Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

522 reviews

3.0

Jul 1, 2026

Flexible schedule but pay is insufficient

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule benefits reasonable hours

Cons

Not enough pay no overtime

4.0

May 29, 2026

Work from home benefits overshadow toxic environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home is the only advantage

Cons

Absolute toxic workplace with toxic management, no work life balance, poor salary

4.0

May 15, 2026

Supportive team and management, but work can be draining

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Work life balance (remote or hybrid work) - Training and support - Team (at least the one I had) - Stability - Salary - Benefits - Management (from my personal experience)

Cons

- Soul-draining work - Difficult customers - Culture feels like a brainwash - Management (not my experience, but one of my colleagues was heavily targeted by management and almost literally pushed out of her role)

Viewing 1 - 3 of 522 Reviews

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CIBC Client Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Flexible schedule but pay is insufficient

Work from home benefits overshadow toxic environment

Supportive team and management, but work can be draining

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