CITY HOME reviews

4.0

75% would recommend to a friend

(910 total reviews)
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Andrew Koenig

82% approve of CEO

72% positive business outlook

CITY HOME has an employee rating of 4.0 out of 5 stars, based on 910 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CITY HOME employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

910 reviews
3.0
Jul 25, 2023

From a family business to a typical corporation

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

CITY takes diversity very seriously. It has several Employee Resource Groups to support and educate people on matters of race, gender, sexuality, etcetera. Most notably this company is proudly LGBT+ friendly, which is an admirably fearless decision in Florida's current human rights climate. Beyond the ERGs, people at CITY are generally very nice. Recruiting does a wonderful job of picking personable, hardworking people. CITY is going to grow to be very large, very soon. If you can tolerate it's current growing pains, you will get to be part of something great.

Cons

CITY being "a family that looks after each other" has felt less and less true every month. The environment has become very competitive due to the focus on aggressive company growth, which makes leaders overly focused on numbers. But when numbers are all you focus on, your employees begin to look like nothing but machines to produce those numbers, and you treat them accordingly. Depending on your position, you will be little more than an easily replaceable drone. Additionally, with under-staffing being a major problem across the DC due to a near company-wide hiring freeze, the remaining staff are being pushed to further and further limits. Every two weeks someone else in a notable position leaves the company seeking better opportunities, and their coworkers are expected to reorganize and quietly pick up the slack. People in less notable positions are leaving before they finish training, sometimes before they can even receive their badges. Lastly, employees are encouraged to make suggestions and bring up problems so they can be resolved. Wonderful in theory. In practice, it's a near-constant uphill battle with office politics to make a meaningful difference. CITY is made up of friends and family members so problem-solving usually means stepping on someone's toes. You'll be reprimanded for not trying to problem solve/make suggestions, but also reprimanded for overstepping boundaries when you do try to problem solve/make suggestions.

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CITY HOME Response
2y
We very much appreciate your thorough and valuable review. We are also aware of the negative effect that an excessive focus on Performance can have on our core values and, therefore, on the satisfaction of our Associates. Keeping that in mind and considering the current more favorable forecast for our industry , we expect to achieve the right balance and secure satisfaction. Thank you for taking an active part in our improvement and current growth.
1.0
Jul 25, 2023

…..

Recommend
CEO approval
Business Outlook

Pros

Beautiful store set up . And the pay used to be good

Cons

Worst management in the history. And worst customer service ever.

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CITY HOME Response
2y
In living our value of Continuous Improvement, we have implemented a Leadership Success Model, all across the company, to help all our leaders and managers succeed in their roles. Hopefully, we'll be able to prevent and avoid an experience like the one you mention.
3.0
Jul 17, 2023

Pros & Cons

Recommend
CEO approval
Business Outlook

Pros

Opportunity to make quick money

Cons

If you're looking for growth, you will be stuck here for a while

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CITY HOME Response
2y
Thank you for sharing your experience. Internal mobility and the IDPs are some of our core practices as we always look to hire from within and offer opportunity to our current Associates. We suggest you discuss your current roadblocks with a supervisor or with HR staff in People Services.
Viewing 298 - 300 of 910 Reviews

Glassdoor has 948 CITY HOME reviews submitted anonymously by CITY HOME employees. Read employee reviews and ratings on Glassdoor to decide if CITY HOME is right for you.