CITY HOME reviews

4.0

75% would recommend to a friend

(910 total reviews)
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Andrew Koenig

83% approve of CEO

71% positive business outlook

CITY HOME has an employee rating of 4.0 out of 5 stars, based on 910 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CITY HOME employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

910 reviews
1.0
Apr 8, 2025
Recommend
CEO approval
Business Outlook

Pros

If you're young and have a degree, you can advance very quickly. This is by design. You could be in charge of 100s of employees by the age of 25.

Cons

The CEO seemingly has all the great values you would want in an employer. However, he has positioned many of his personal "buddies" in top positions. His immense trust in his buds has resulted in him either being very insulated from what is actually happening, or his values are not what he often claims. If you're an experienced leader, they claim to value outside perspective, but they do not and it's not even debatable. If you bring incredible knowledge and experience, expect to be put into a role and expected only to babysit those responsibilities as is. You can make minor changes as long as it doesn't make leaders have to change what they do. The CEO's lack of routine follow-up and "inspect what you expect" is evident in a trickle down of the same thing from each leader. Don't like someone over your shoulder, sure we all don't. But how about no follow-up ever. Only if something goes majorly wrong AND they have reporting that actually makes them aware of it will there be follow-up. The follow-up will lack actual leadership qualities like coaching, problem solving, etc. Most likely, you'll just be written up and told to not let it happen again. This also leads to a culture of fake and deceptive collectibles or report outs. During my tenure, I witnessed regular instances where leaders reported inaccurate data to make them look good, or avoid a write up. This happens at every level. Many have tried to raise their hand about this. Doing so will get you alienated and eventually fired. The COO sits in a conference room on a stool all day every day and never follows up on anything personally. You can work there for years and not even know who he is. His team below him does the same. It is not uncommon for associates to have 10+ write ups in less than a year. Likely because their name was on a report. Many of these reports have outdated and inaccurate business logic that is easily identified with minimal follow-up. But the writes ups seem to be more agreeable. I brought great leadership experience and qualities and was very eager to add value in any way possible. I was constantly let down, frustrated, and confused as to why they didn't seem to value diversity of thought; let alone ways to make everyone's job consistently better including their own. I was ultimately fired with no write ups. My boss suspended me until further notice. I asked if I had violated any policies and he stated "no" 3 times. I followed up with another one of my bosses and he also confirmed that I did not violate any policies. The next day, they conducted a term call and stated that I violated 2 policies. They just didn't like that I challenged their integrity to seemingly low hanging fruit examples. I was too foolish to believe that someone along the chain of command would care; even enough to just ask questions.

5.0
Mar 18, 2025
Recommend
CEO approval
Business Outlook

Pros

-The store is very clean. -The visual and training mangers are amazing! -The associates were smiling everyone is very nice and helpful. -my recruiter Alina did an amazing job and very informative.

Cons

Nothing I can think of

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CITY HOME Response
1y
Thank you for your thoughtful review! We're thrilled to hear that you are having such a positive experience, especially with our management team. It’s great to know that our visual and training managers, as well as our recruiter Alina, made a strong impression with their support and guidance. We take pride in fostering a clean, welcoming, and uplifting environment, and your feedback reassures us that we're on the right track. We’ll be sure to keep up the energy and continue providing the understanding leadership that makes a difference. Thanks again for sharing your experience!
5.0
Mar 18, 2025
Recommend
CEO approval
Business Outlook

Pros

I have had the pleasure of working at CITY for 20 years, and I can confidently say that this is one of the most family-oriented workplaces I have ever been a part of. From the moment I joined, I felt welcomed and valued, not just as an employee, but as a person.

Cons

Pay can be better and profit sharing

avatar
CITY HOME Response
1y
Thank you for your incredible 20 years of dedication to CITY! We are truly honored to have team members like you who embody the family spirit that makes our workplace so special. It’s heartening to hear that you’ve felt welcomed, valued, and supported throughout your journey with us. We also appreciate your feedback on compensation and profit sharing—your insights are important as we continue striving to enhance the Associate experience. We're especially grateful for your recognition of our leadership’s commitment to empathy, respect, and well-being. Providing strong benefits, parental leave, and mentorship opportunities is a reflection of our belief that our people are our greatest asset. Thank you again for your loyalty and for being a vital part of the CITY family!
Viewing 67 - 69 of 910 Reviews

Glassdoor has 948 CITY HOME reviews submitted anonymously by CITY HOME employees. Read employee reviews and ratings on Glassdoor to decide if CITY HOME is right for you.