CMiC reviews

Upper Management is an absolute mess. There is little focus or communication provided to the rest of the company. Sales and upper management are in bed together. The rest of the departments are left floating in space, dealing with existing client's issues. The technology is very outdated and little progress was made during my time to update the dev tools and platform. Most people that deal with the existing clientele base take on multiple roles in an attempt to get any work done. During my time there were too few staff to properly manage the client issues that arrived every day.

Lack of clear focus. The industry they are in is slowly dying, and attempts to move to another one have not been very successful. Most of the senior management have been there for too long (some have only worked at this company for their entire careers) and are not receptive to new ideas or new ways of doing business. As the industry changes, these retro-attitudes become more apparent. Also, the lack of focus on customer service (at times the attitude is almost hostile towards customers) is a major drawback and it affects business because it's hard to get a decent referral from constantly upset customers.