Senior management is out-of-touch with the reality of what line level employees have to face every day. The management philosophy is hard-nosed, old-school and presumes that employees are always at-fault. Despite the assertions from Home Office, mistakes are NOT seen as learning opportunities. New employees are not given an adequate chance to develop their skills. HR and Senior leadership are intent on writing up people rather than coaching them. You rarely hear praise, but criticism is frequent and often delivered in an unprofessional manner from seasoned leaders who ought to know better. It is a bullying culture and doesn't fit in with the demands of a modern work-force. Senior management has its fiefdoms and cliques. Consequently, promotions and preference are afforded to leaders who are liked by Senior leadership. Being well-regarded as a CNA leader, in turn, means saying yes to Senior VPs and AVPs in all cases and not challenging the status quo. Leaders who point out the failing culture are branded as heretics and run off...this drives away smart, thoughtful, and innovative people. What remains are the CNA lifers who have been with the company for 30 years, know how to play the political game, and don't have any frame of reference for how perverse the organization is. It is the worst corporate culture I have witnessed in my 20 years as a professional. The HR department is staffed by a team of lawyers concerned only with "risk mitigation" which means protection of the senior staff (HR's true constituency) from any line-level pushback. Yet the leaders in Chicago think everything is going fine. Again, I have never seen an organization run this poorly nor have I seen a company with actions that are this far out of line with its purported mission statement and values.
