COCC reviews

3.7

70% would recommend to a friend

(165 total reviews)

Richard Leone

76% approve of CEO

68% positive business outlook

COCC has an employee rating of 3.7 out of 5 stars, based on 165 company reviews on Glassdoor which indicates that most employees have a good working experience there. The COCC employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

165 reviews
1.0
May 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Majority of the calls are easy

Cons

Call center Terrible work life balance Difficult to request PTO Callers on weekends and nights are especially rude Management doesn't display concern over employees needs

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COCC Response
1y
Thank you for the review, and we are sorry to hear that you haven't had a stellar experience with us. COCC remains focused on providing a great employee experience for all with our generous PTO offerings and emphasis on work-life balance, and we work closely with our managers and leaders to ensure equity across different teams.
2.0
Jul 2, 2024

Enjoying retirement

Recommend
CEO approval
Business Outlook

Pros

Was able to work remotely,

Cons

I was kept in the same position for most of my career, although I trained many others to do the same job. My team met goals and performed well. My manager for most of that time hid my interest in promotion from more senior leaders. No work life balance. Benefits were average. Pay was average for work done. Ultimately my manager became hostile in meetings, and I had enough.

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COCC Response
1y
Thank you for the feedback, and we are happy to hear that you are enjoying a well-earned retirement! We are also sorry to hear that your final years with COCC were not as positive as we would hope. We are working hard to ensure that our managers and leaders receive the professional development they need to be consistent, equitable, and responsive in their communications and interactions with their teams.
2.0
Jun 6, 2024

Shifting Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

COCC went with a hybrid schedule, which was smart. They also eased up on requirements for full remote work. They are engaged with the local community and work with a lot of charities. If you are in office, there are some great perks (free food and drinks, office parties, food trucks, etc.)

Cons

Since the pandemic, there has been a lot of mixed messaging from upper management. One minute, they are saying how great we are doing as a fully remote staff, then the next they are pushing for a return to office saying we aren't performing well remotely. Pay was well below industry standard. They used to compensate for this with other perks, but those slowly went away, while pay stayed stagnant. Nepotism is a major issue here. There are some higher ups within the company that definitely got promoted due to who they knew, not what they could do, and it shows in how they run their teams. It made it hard to move up past a certain point. They shifted a majority of the perks to focus on in office employees. If you were in office, you would get free food, company parties, free tickets to local events, and more. If you were fully remote, you got next to nothing. At the end of the year, the company used to give out generous gift cards (around $200 in average), then it went to a Yeti mug, then to an extremely cheap backpack that felt like it was made of plastic. They said they compensated by offering us a "lifestyle spending account", but it was restricted to what we could use it on.

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COCC Response
1y
Thank you for the review, and we are sorry to hear that you did not have a positive experience with us. While we do offer many perks to our onsite employees, we also work hard to build connectedness for our remote staff, including uniquely tailored events and activities that are optimized for virtual attendees. Another major shift this year has been introducing a formal, merit-based bonus program, which is something that employees have been asking for!
Viewing 43 - 45 of 165 Reviews

Glassdoor has 197 COCC reviews submitted anonymously by COCC employees. Read employee reviews and ratings on Glassdoor to decide if COCC is right for you.