COCC reviews

3.7

70% would recommend to a friend

(165 total reviews)

Richard Leone

76% approve of CEO

68% positive business outlook

COCC has an employee rating of 3.7 out of 5 stars, based on 165 company reviews on Glassdoor which indicates that most employees have a good working experience there. The COCC employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

165 reviews
5.0
Feb 22, 2020

Great Place to Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very friendly environment, with tons of room to grow

Cons

I don't have any cons

avatar
COCC Response
6y
Thank you for the kind review! We love our friendly employees who make this such a great place to work.
1.0
Nov 19, 2019

Chaos and Headaches

Recommend
CEO approval
Business Outlook

Pros

Free coffee & soda, plenty of parking, if you know someone higher up they'll hire you without even looking at your resume

Cons

I completely agree with all the reviews saying promotions at COCC are awarded based on favoritism and nepotism. This results in many managers being grossly unqualified for their roles, so it's constant chaos, putting out fires, and trying not to get thrown under the bus. Then there's the toxic office politics. Anyone not in the inner circle is expendable and exploitable. HR exists to serve the company, not its employees, so don't bother reporting anything to them - you'll just be gaslighted into submission. They often use their Hartford Courant Best Workplace award as a shield against any claims of discrimination, bullying, or retaliation. Bad things can't happen at a place that wins awards! (PS. We are heavily pressured into giving them good ratings and we get free food if they win.) The trendy millenial-baiting "work perks" like free coffee and a basketball court in the parking lot do not make up for the long hours, below average pay, toxic culture, and few advancement opportunities. The perks aren't even that great - the medical is an overpriced high deductible plan, and this is a "fintech" company that won't even supply you with your own laptop. I feel terrible for anyone who works here and isn't a relative, significant other, or golfing buddy of an executive. It's obvious those folks have a much different experience at COCC.

avatar
COCC Response
6y
While we do encourage all employees to participate in our Top Workplace survey, we never incentivize a high rating. We continually encourage people to give their honest feedback so that the data will help us improve the employee experience. We do generally cater a breakfast to say “thank you” for high participation rates, and earning a top placement is always an honor we want to celebrate with our employees – after all, it’s our people who make COCC a Top Workplace. We go to great lengths to keep everything anonymous to encourage total honesty, and the HR teams have spent many weeks pouring over the data we received, creating dashboards for management, and centering service excellence training on how to put the suggestions for improvement into practice. The result is a process of total transparency around the data and what we plan to do with it. This has led to a number of initiatives not only including work perks, but also enhancements to our training, total rewards, and wellness programs, more transparent communication from the top-down, and a renewed focus on ensuring that every employee has the opportunity to grow and develop here.
2.0
Nov 4, 2019

Under payed over worked

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PTO and most people that do most of the work are nice. Soda machine was nice

Cons

Years in the company does not mean experience. Many of the people i worked with were there 20,30 years but that does not mean they were good that there job. Some areas did most of the work and got no thanks or praise, credit always went to the others, but saying something is not being done the right way or make a mistake and you never hear the end if it. Lots of pointing the blame when not owning up to when others made mistakes. Pay is way below standard. Left for a competitor, 40% more pay for less stress and less work.

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COCC Response
6y
Thanks for your review, and we're sorry that you did not have an excellent experience with us. One thing we've done recently is introduce our quarterly Applause Huddle, which is when the whole company takes an hour to celebrate recent wins - whether that's a big client conversion or the release of a new product. Many of our biggest efforts are felt company-wide, so taking some time to thank the many, many employees who contribute their talent to these projects is very important to us! Creating an environment of diversity and inclusion where every employee has opportunities for growth is a major focus, as is developing Management Expectations and Officer Non-Negotiables that will help us to ensure a consistent culture of accountability, forward-thinking, and leadership development.
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Glassdoor has 197 COCC reviews submitted anonymously by COCC employees. Read employee reviews and ratings on Glassdoor to decide if COCC is right for you.