COCC reviews

3.7

70% would recommend to a friend

(165 total reviews)

Richard Leone

76% approve of CEO

68% positive business outlook

COCC has an employee rating of 3.7 out of 5 stars, based on 165 company reviews on Glassdoor which indicates that most employees have a good working experience there. The COCC employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

165 reviews
3.0
Apr 9, 2019

Just OK, with some problems

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I wanted to write a fair and honest view of both the cons and pros of COCC. I think the company is OK. The first pro, which is also a con below, is the pay. It is a pro in that the salary offered here is NOT abysmal. I don't imagine many full-time workers here make less than $40k a year, which is at least enough to feed your family and pay rent. They also do actually have decent enough benefits for this, though the health insurance is the typical weak offering a lot of other companies do these days. Secondly, the people here are mostly great. There are always a few exceptions at any company, but they just seem to be good at getting friendly, positive people. There is usually some kind of fun event going on once a month, and you really do see a lot of smiling, happy people at them. Third, the building is nice and impressive, almost hotel-like in some areas. You don't feel like you are going to die of mold or asbestos poisoning like some offices. There is a nice cafe area to eat and generally speaking it does feel pleasant to physical be here. It is also a good area, right off the highway, safe, and with enough parking. Fourth, there is a lot of interesting stuff going on here in terms of work. COCC covers so many areas related to banking and its technology that you wouldn't even normally think about. It also means that if you are a good employee, there are a lot of areas you can laterally move into. And they really are about this, internal applicants over outside people. If you want to get more technical you can, or if you want to get more business you can. Lastly, I would say management are pretty good. Some of them are a bit out of touch with what goes on in the daily grind, but not complete jerks and at least aim to show some respect and value for employees at least through verbal recognition and nice attitudes.

Cons

The first problem is the pay. It is NOT the worst pay you will find in this area, which I listed as a pro, but it is low for this size company and this industry. Across the street is a similar sized bank that pays a far bit more for every role. Turnover is high here when people figure out they can make more money just by switching jobs, sometimes to easier jobs no less. The second problem is the the enforcement of policies . To start there is a policy that promotions can only happen every quarter, not every month. But some departments just didn't have to follow that, and you would regularly see someone get a promotion any random month, while others had to wait 3-6 months for their equally deserved promotion. Then we have working from home, which some groups seemed to do most of the week, others got a dedicated day, and others were not allowed it unless there was a special circumstance. Tell me how that makes sense when all of these employees had jobs that can be done remotely? My management tried to say our group needed to be in the office more (for better collaboration?) but that loses weight when we had several fully-remote employees on the team and would be working directly with people who were barely in the office to begin with. It really just comes down to politics and certain departments not trusting their employees as much as others, even if those employees are actually high performers. The company is trying to combat this with an "every other friday during the summer" work from home day perk, but that is laughable when you consider a lot of people already have a dedicated day or more every week, let alone what other tech companies offer. Another policy is that everyone needs to be in the office even in bad weather. That is fine on paper except when you fight snow to get into the office and the parking lot is 90% empty because a ton of people get to work from home instead. No, they didn't take PTO. I don't have a problem with any of those policies, but enforce them evenly or not at all. The last con was that there is a lot of uncomfortable nepotism going on. Almost every long-standing employee has a son, daughter, or some other relative or relative's friend they helped get the job. Some of these people were fine employees, so it is hard to be too mad at how they got here. But in other cases you would see people get hired who had no relevant degree or job experience for that role get hired, who probably wouldn't have even gotten the interview otherwise. So you then have a situation where these people get special treatment or have poor performance overlooked. It becomes uncomfortable because you see how pure merit does not mean that much here. I say these cons are all really annoying, but not show stoppers. You can do worse than COCC for sure.

avatar
COCC Response
7y
Thank you for this insightful review! Although we can't respond to every comment listed here within this forum, we will say that this is the feedback that helps us to become a better employer. No workplace is perfect, and while we understand not everyone will have an equally great experience, we are always striving to improve our employee experience. We also think it's important to mention that we do encourage promotions on a monthly basis now, and we will be doing a better job of letting our managers know that. We also realize that we have had some inconsistencies with communication regarding some of our policies, so we are working on creating a more comprehensive, formal communication plan for every employee - but it's important to note that each team is unique in its work, staffing needs and structure, so many times it’s not possible for the entire company to follow one policy regarding schedule flexibility. Finally, we do encourage employees to refer folks in their personal circles to apply here. We believe our employees are such fantastic people that their recommendations for new employees really hold a lot of weight. Our employees love working here and sharing the love with their friends and family - and this is just one of the many factors helping to shape our incredible and unique culture here. Thank you again for all of your thoughts!
5.0
Apr 9, 2019

Finally! A Company That Really Cares!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Management really cares about your opinions and values your input, great work/life balance, great benefits, plenty of PTO!

Cons

New business means a lot of growth, I feel like some parts of the company need to be better staffed to help with that growth.

avatar
COCC Response
7y
Thank you for your review! As we continue to grow, we are working hard to make sure that we're scaling our business - which means adding new people to the teams that need it the most. In fact, we've hired over 100 new employees over the past 12 months!
1.0
Feb 23, 2019

Start spreading the news

Recommend
CEO approval
Business Outlook

Pros

PTO, free parking, bonus potential

Cons

Real lack of talent at the management level, which seems to permeate the company. Person I worked with didn't grasp the title of supervisor. She was a nice person, but clearly over-whelmed for the position she was hired for. Whenever I asked for guidance, I was provided with an often times confusing answer. Asked for clarification and received a different answer to the same question a day or two later. The company "grapevine" was my supervisor was hired as a favor to an executive. I have no problem with a wink, wink, nod, nod type of hiring process, but why put this person in a position with management type responsibility? Overall not a solid experience

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COCC Response
7y
We are aware that this is one of several reviews from the same former employee posted on multiple sources who unfortunately was one of the few who did not have a good experience here at COCC. While we always attempt to hire candidates who fit our culture, there is sometimes a disconnect. However, we believe that our eight consecutive years as a Top Workplace in Connecticut has not happened by accident, and our continued efforts to engage with our employees and respond to their feedback have been worthwhile. We continue to receive recognition from our employees, our clients, and the industry overall because of our highly engaged workforce that truly does make COCC a great place to work!
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Glassdoor has 197 COCC reviews submitted anonymously by COCC employees. Read employee reviews and ratings on Glassdoor to decide if COCC is right for you.