COCC reviews

This March, COCC launched its annual Employee Training Program. This program consists of a wide variety of resources to help employees succeed and excel in their roles or grow into new ones! These programs are available through open enrollment to ALL employees, with no cost to the employee. In 2018 we will offer employees over 115 onsite instructor-led programs. Topics range from communication skills to business skills to technical skills, as well as wellness and mindfulness modules and teambuilding classes that bring together employees from all levels of the company. The goal is to provide a diverse and flexible program of learning. In addition to onsite classes, we provide access to multiple eLearning licenses depending on the subject matter, including SANS, PluralSight, CBT Nuggets, New Horizons, and Learning Tree International. We provide a multitude of internally developed, custom workshops created and delivered by our subject matter experts focused on building product, service and technical knowledge. Employees have access to these programs beginning day one of their employment at COCC and are encouraged by their managers to attend. COCC also has an active and robust leadership and development program. Workshops range from coaching and performance management to inclusion and emotional intelligence. One-on-one coaching sessions with certified coaches are available for managers, supervisors, and team leads to encourage growth and build skill. Managers, supervisors, and team leads are required to attend this year’s Service Excellence track, which will cover what it means to be a manager at COCC. In addition, our Women in Leadership programs support the advancement of women into leadership positions across the enterprise. Our custom early leadership program encourages our newest leaders with interactive roundtables and customized micro learning tools. This year’s program will include over 50 of our new leaders, the vast majority of whom have been promoted internally.

For a company its size, COCC offers very competitive benefit plans and generous subsidies to HSA accounts and health plan costs. Like most employers, we have had to move away from expensive co-pay plans to high deductible plans. However, we have increased the contribution amount to employee HSA accounts to help offset out-of-pocket expenses. We offer onsite counseling with insurance and financial planning professionals to help our employees most effectively plan for their financial well-being. Recently, we have been reviewing and formalizing all work from home agreements to ensure they are consistently applied and will continue to allow flexibility between managers and employees to accommodate extenuating circumstances.