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COS

Part of H&M Group

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COS reviews

3.3

49% would recommend to a friend

(629 total reviews)

Helena Helmersson

41% approve of CEO

41% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

COS has an employee rating of 3.3 out of 5 stars, based on 629 company reviews on Glassdoor which indicates that most employees have a good working experience there. The COS employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Reviews by job title

629 reviews
4.0
Jul 26, 2021

Good company to work for.

Store manager
Recommend
CEO approval
Business Outlook

Pros

Great Benefits! Company believes in work life balance. Great core values. The training is good if you are in management.

Cons

Company is new to the US market. They need to support their mid-tier managers. Communication needs to be more stream lined. Too much back of house work.

3.0
May 5, 2021

Depends On Your Mentality

Part-time sales advisor
Recommend
CEO approval
Business Outlook

Pros

Nice materials Sustainability Inspirational artwork used for design concept Store design Minimalism

Cons

Lack of dedication to customer service Lack of proper breaks Identity crisis Pay

3.0
Nov 17, 2020

Internal culture much different than brand's image

Sales ambassador
Recommend
CEO approval
Business Outlook

Pros

My fellow sales ambassadors were largely great people who cared deeply about the customer experience, and who didn't strive to compete against others/make the sales floor a hostile environment. The clothing is mostly well-made, and it was nice having a discount at all HM brands, not just COS. The store that I worked at was a fun location to be in, and I admire that COS is thoughtful about the architecture and interior layout of their stores.

Cons

Pay is all over the place -- what I was making (barely above minimum wage in NYC) with a heavy background in retail was greater than what a fellow (also experienced in retail) coworker was making after being with the company 3-4x as long as I. The upper management does not care to actually act on concerns that are voiced to them (especially in regards to COVID-19), resulting in a culture that gaslights customer-facing employees and very obviously prioritizes profit over the wellbeing of their employees. For how expensive the product is, and how little the pay is proportionally, discounts were meager and allowances couldn't be spread far. Zero commission. You would make the same amount of money & have less formal responsibility (and less pressure to be 100% on your A game, 24/7) working at a cheaper brand like Forever 21. "Efforts" to promote "diversity" and/or "inclusion" feel way more performative than meaningful, which is disheartening especially in 2020.

Viewing 19 - 21 of 629 Reviews
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Glassdoor has 752 COS reviews submitted anonymously by COS employees. Read employee reviews and ratings on Glassdoor to decide if COS is right for you.