Pros
I made many lifetime friends
Cons
I am at the Tampa location and I used to be in management but 'stepped down' because the ENTIRE management team is a joke. They don't care about their agents, they only pretend so they can say that they are doing their part. As far as promotions go, they can be easy if you're not a complete idiot but if you get on anyone's bad side they will do anything and everything to screw you over--even if you are #1 on the 'team.'-- I HIGHLY recommend NOT even wasting your time with this company, unless you are desperate and still looking for other jobs. The pay isn't the worst but compared with other Customer Service jobs, it is. Agents don't have any benefits besides the 'star player' crap they try to play off. Besides the no benefits, they give us no incentive to care and don't ever acknowledge when you excel.