CROSSMARK reviews

2.9

37% would recommend to a friend

(2,833 total reviews)
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Brian Wynne

42% approve of CEO

30% positive business outlook

CROSSMARK has an employee rating of 2.9 out of 5 stars, based on 2,833 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CROSSMARK employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

3K reviews
1.0
Jan 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Honestly, there are none. I came on in the early months of the pandemic when many people had lost work, and this company was at least hiring (and the only qualification was to have a heart beat), but today there are really no good reasons to work for this company.

Cons

Below industry standard wages. Crossmark is currently hiring part-time merchandisers at minimum wage in NYC: $15/hour. Their competitors pay more, and their competitors in other states with a lower cost of living (and significantly lower minimum wage) will pay more per hour than Crossmark. The Northeast Regional Director stated in a meeting when it was brought up that company was paying people less than the living wage for NYC -- which is around $20/hour to meet bare life necessitites -- that Crossmark's corporate goals don't include paying their employees a living wage. So their corporate culture is one in which it is acceptable to run a business on the backs of their lowest paid workers without even making sure those workers can afford to live in the hourly wages. No one tells you this when they hire you, but cerchandising positions are not subject to annual review or annual pay increases. So, when they finally get around to giving you a raise after working with them for years, your manager and district manager think you should be grateful for your measly 20 cent increase that you will have to live with for another three years. Even if you are lucky enough to get paid more than minimum wage, how much you actually make will be reduced because that hourly rate is only for time in stores, and most of your work will only be for about an hour or less and most of your time will be spent traveling between stores - for which you are only paid minimum wage. A car is a definite must for this job, but you won't get paid a daily drivers fee (which would typically be a fee that takes in to account wear and tear on the car, insurance needs, etc.) , just reimbursed for mileage. You'll find yourself spending a tremendous amount of time in your car, and you'll have to fight with management that the estimated travel times between stores is based on the fantasy Google Maps provides via estimated drive times (perfect conditions with no one else on the road). Crossmark corporate policy is that all employees - including the low paid merchandisers earning an hourly rate that doesn't even cover life's bare necessities - are to submit expenses only once a month. This amounts to Crossmark demanding its lowest paid employees float a monthly loan to Crossmark to cover parking and travel fees. What does that tell you about Crossmark's corporate culture and leadership? Nothing good. Work can disappear without notice, but they want you to give them three weeks notice of time off.

1.0
Mar 5, 2023

Do not recommend

Recommend
CEO approval
Business Outlook

Pros

Had the best manager before WIS bought out CROSSMARK.

Cons

Had the best manager before WIS bought out CROSSMARK. Management has gone down. The only good team standing is onboarding product connections but I fear for them as the CROSSMARK side has the worst management a company can have. I have worked for this company for so long it saddens me not want to return. I’ll miss the best team I had but will not stay and miss the current CROSSMARK management. I feel bad that I even brought in some friends to work for this company.

1.0
Jan 9, 2023

Run, run, run!

Recommend
CEO approval
Business Outlook

Pros

There aren't any good aspects to this job.

Cons

Its company policy not to give raises ever. The only increase in pay I ever recieved was when local minimum wages went up. Worked for them off and on from 2013-2022. In that time I had dozens of managers. Every single one that was around for a year or more was abusive, hostile, and harassing. The nice ones were run off by equally awful managers of their own. I filed endless reports to employee relations with nothing done aside from a few investigations. Won't pay you fair wages for your experience. I have nearly 20 years of merchandising experience, including for them, and they offered me $15/hr. In the last position I was hired for. Laughable. Last manager was so bad that I developed panic attacks when having to communicate with them. I actually feel sick to my stomach when I see the crossmark logo anywhere now. Crossmark management gave me mental health issues. I have had a hard time applying to jobs and not being a nervous wreck when meeting managers for interviews. I really wish I had sued for emotional damages.

Viewing 88 - 90 of 2,833 Reviews

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