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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,517 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      4.0
      Mar 15, 2010

      Encouraged 25 year AAA Employee

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The overall change in direction in the last year, I believe AAA is doing the right things to get us back on track. I am seeing more decisions being placed with frontline employees and much of the fear around two years ago is gone. Communication has improved and I'm seeing less siloed behavior. Still lots of work to do, I would like to hear from others who feel we are making some progress.

      Cons

      Several organizational changes in last few years, we need to see some stability. Systems in general, wasted $$ on technology that doesn't work. Work going on in this area so we need to deliver something that makes it easier for us to provide service.

      2.0
      Mar 11, 2010

      Absence of clear vision and shared goals from senior management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work/life balance is great at AAA. Love the people I work with. Very smart and dedicated to our Members. Compared to other places I've worked, this is also a very humane company with good values and a strong respect for individuals.

      Cons

      Senior management does not have a clear vision for the Enterprise. This translates into an inability to decide what goals are most important AND what they are willing to sacrifice to get it (ie prioritization of goals). As a result there are no shared goals and we end up having to fight cross-functional partners for attention and support. Senior management is way too reactive. Any time a long-time Member complains about anything, they freak out and make snap decisions without regard for implications or the needs of the Membership as a whole. There is way too much reliance on outside consultants. This reflects very poor, non-strategic hiring and training efforts. It is also insulting to current employees. Consultants are hired because they "have greater credibility with the Board." There is also way too much reliance on reorganizations (probably as a result of the paragraph above). There isn't enough responsibility being taken at the top of the company for performance - and their solutions always seem to re-organize. This is driving low moral, significant spinning and will result in brain-drain as economy improves.

      5.0
      Mar 9, 2010

      I actually like my job.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I like our products. I like our Members & helping them.

      Cons

      Not sure if I have come across downsides. ALL companies have good & bad... that is all a part of life. What counts is how you take the negative & turn it into a positive for YOURSELF. You can't change others... but you do HAVE to work with them.

      Viewing 1360 - 1362 of 1,517 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,707 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.