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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,517 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      2.0
      Feb 25, 2010

      Where in the world is AAA Northern California Nevada and Utah headed?

      Management
      Recommend
      CEO approval
      Business Outlook

      Pros

      We offer great products and services! Our claims process is incomparable. We still command a decent percent of market share and are stable. Our pay is comparable. We have many offices in diverse areas. Our new main office, Station Landing in Walnut Creek, CA is wonderful! Green, comfortable, not austentacious. It has all the perks. We have a wonderful and committed staff.

      Cons

      Job security is non existent. Call it optimization, call it reorganization, call it what you like, what it equals is conscientious, hard working, committed people lose their jobs. And those of us lucky enough to keep one attempt to pick up the slack. We do not have enough people to do a consistently good job anymore. Those of us who work with the customer directly operate in a vise. We are pushed on one side my upper management to make the customer experience everything it should be, and pushed by the customer who rightly expects their needs met, but we don't have the technology or the human resources to get the job done. The frustration level is off the charts and fear walks with us constantly. Everyone knows it, employees and customers alike. The ELT can and do, direct us not to let it show, but we are out here with the customer every day. The customer experience is not hypothetical for us.

      5.0
      Feb 24, 2010

      Great people to work with and great place to work.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very dedicated to Member Service and company truly does focus on the Vision and Values. Wonderful working relationships with employees of all levels.

      Cons

      Slow systems - upgrades are coming soon though.

      2.0
      Feb 23, 2010

      Things need to improve

      Vacation sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      AAA as a brand is widely recognized and trusted by most. The call center employees are great to work with.

      Cons

      Instead of being allowed to book travel alone, they have cross-trained us in membership which i was happy for at first because it gave me a better understanding of the company and the products and services it offers. However, by taking both kinds of calls it makes it impossible to make the already difficult travel goals which also means no commission or bonuses. We are also not eligible to participate in the membership contests and spiffs. Very disheartening making it feel like we have nothing to work for and no incentive to do well. Member escalations are handled very poorly. Try being the person on the phone who has to tell an already irate member that they wont get a call for up to 48 hours and 9 times out of 10 gets no call whatsoever. Changes in policies and procedures are not communicated properly making us look bad when relaying information to members who somehow have the information before we know about it. I've been with AAA for a few years and have not seen any advancement opportunity, have not received a raise despite good reviews and have seen people get fired for going to Human Resources with ethics complaints when otherwise they were a good employee.

      Viewing 1369 - 1371 of 1,517 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,707 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.